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About the Role

As a Senior Account Manager for the IT-Enabled Services (ITeS) vertical, you will guide customers through their digital and AI journey, delivering solutions that drive measurable business outcomes and growth for both the customer and Microsoft. You will partner with stakeholders to identify, design, and accelerate initiatives aligned with their goals, leveraging your understanding of the ITeS industry to help customers identify emerging technology trends and define a compelling vision for transformation.

Responsibilities

Apply knowledge of the ITeS sector to shape transformation strategies aligned to customer business outcomes, improving delivery efficiency, automating processes, and enabling AI-led service lines.
Develop a deep understanding of customer business needs, priorities, and strategies to deliver new insights and build trusted advisor relationships across multiple levels of the organization.
Define strategic vision and lead transformation initiatives with customer CxO-level decision-makers.
Develop and execute strategic and tactical business plans to grow customer IP business and increase internal AI and cloud consumption.
Develop go-to-market plans and co-sell execution tactics, lead pipeline reviews, and coach customers to transform sales and consumption strategies.
Build trusted advisor relationships with C-suite leaders of complex partners, aligning their priorities and goals with Microsoft’s.
Identify top opportunities with customers, incorporating expertise, market insights, and competitive landscape knowledge to position Microsoft as an industry leader.
Collaborate with Microsoft ITES ATU Team in India and navigate Microsoft's ecosystem to maximize customer value.
Deliver results by understanding digital transformation drivers and customer priorities, identifying new opportunities, and accelerating customer digital transformation.
Continuously deepen industry and technical knowledge, bringing innovative industry solutions, benchmarks, and references to C-level executives.

Requirements

Master's Degree in Business Administration AND 2+ years experience working in an industry and/or driving digital transformation OR Bachelor's Degree in Business, Technology, or related field AND 3+ years experience working in a relevant industry and/or driving digital transformation OR equivalent experience.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
10+ years of experience in enterprise technology sales, solution consulting, technical consulting, or technology strategy roles, with a proven track record of driving customer business outcomes.
5+ years of experience working with Indian IT enabled services and collaborating with Microsoft IT-Enabled Services team based in India.
Experience engaging and influencing executive-level decision makers, including CIOs, CTOs, CISOs, and business leaders.
Experience leading AI, cloud modernization, cybersecurity, or digital innovation programs.
Industry-recognized certifications in Cloud, AI, Security, Architecture, or related technology domains.
Strong executive communication, stakeholder management, consulting, and strategic planning skills.
A genuine interest in technology, with a solid foundation in core technologies.
Deep experience solving IT Enabled Services business challenges through innovative technology solutions.

Skills

Digital transformation
AI
Cloud modernization
Cybersecurity
Technology strategy
Enterprise technology sales
Solution consulting
Technical consulting
Executive communication
Stakeholder management
Strategic planning
Business development
Sales
Account management
IT Enabled Services (ITeS) industry knowledge
Service-delivery automation
Contact-centre and customer-experience modernisation
Scaling multi-client delivery platforms
Data security and compliance

Location

United States

Work Type

Full-time

Experience Level

Senior
IC4

Education Level

Master's Degree
Bachelor's Degree

Salary/Compensations

USD $107,600 - $187,500 per year (U.S. typical base pay range)
USD $145,600 - $205,600 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can succeed at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.