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About the Role

Support our members by handling, investigating, and resolving a high volume of contacts and queries, ensuring quality, productivity, and adherence to standards.

Responsibilities

• Support members through email, calls, and other channels.
• Collaborate with internal and external parties to resolve queries.
• Stay updated with training to provide accurate information.
• Help develop processes to improve member services.
• Participate in team days and feedback sessions to enhance processes through technology and knowledge sharing.

Requirements

• Experience working in a fast-paced, target-driven, customer-focused environment.
• Proficiency with software platforms such as Microsoft Office and Customer Relationship Management (CRM) systems.
• A commitment to learning how to manage complex queries and a desire to grow within PRS for Music.

Location

• London Bridge Hub
• Remote

Work Type

• 12 month basis
• Hybrid

Education Level

• GCSE's in Maths and English or equivalent

Benefits

• Family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days.
• Employees can work from anywhere in the world for up to eight weeks each year.
• Retail discounts
• Gym discounts
• Season ticket or bicycle loan.

About the Company

• Music wouldn't exist without the work of songwriters, composers and publishers.
• We are here to represent them and make sure that they are paid for their work.
• After more than a century in the industry, we continue to innovate as a world-leading organisation.
• We believe that celebrating individuality promotes a culture of acceptance and openness.
• We trust, value, and support our people to make the difference.
• We believe that diversity of thought and experience provides the platform for innovation and creativity.
• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact.
• We invest in the development of our people to drive our ambitions forward.
• We know time to rest and recharge is important.

Equal Opportunity

• At PRS we are committed to equity, diversity, inclusion and belonging for all.
• We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability.
• We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.