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About the Role

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating effectively with colleagues and upholding company standards at all times.

Responsibilities

Perform standard alterations including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments.
Maintain an average of 60 minutes of productive alteration work per working hour.
Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.
Press garments to ensure a clean crisp finish.
Maintain a clean, organized, and efficient workspace.
Ensure all tools and materials are properly stored and well-maintained.
Demonstrate proficiency with all tailor shop equipment.
Ensure completed work is accurately tagged, organized, and ready for customer pickup.
Monitor tailoring supplies and request replenishment from management.
Support front-of-house activities as needed, such as cleaning, restocking merchandise, or assisting customers.
Participate in customer consultations, offering guidance and recommendations on alterations and garment fit.
Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
Adapt to changing workload priorities and scheduling needs.
Share specialized tailoring knowledge and/or techniques with fellow tailors.
Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques.
Seek and respond to constructive feedback from management.
Communicate concerns or requests promptly.
Report any incidents, accidents, or safety hazards to the manager on duty and/or Regional Manager.
Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
Uphold standards of professional appearance and personal care.

Requirements

Ability to operate small tools and equipment - including, but not limited to, needles, scissors, sewing machines, and presses, with precision.
Ability to understand, follow, and execute detailed instructions.
Ability to sit and stand for extended periods of time.
Strong attention to detail to ensure all garments meet quality standards.
Excellent time management skills to complete each alteration efficiently within designated timeframes.
Ability to communicate clearly and professionally.
Ability to read, count, and write to complete required documentation accurately.
Physically able to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

Skills

High-quality craftsmanship
Clothing alterations
Measurements
Fittings
Garment repairs
Keen eye for detail
Strong sewing abilities
Alteration abilities
Commitment to excellence
Reliability
Accuracy
Efficiency
Customer satisfaction focus
Collaboration
Proficiency with tailor shop equipment
Inventory management
Customer consultations
Personalized solutions
Specialized tailoring knowledge
Tailoring fundamentals
Constructive feedback response
Professional appearance

Location

Multiple store or site locations
Across multiple brands

Work Type

Full-time

Experience Level

Tailoring experience

Salary/Compensations

$19.42-$31.07/hourly

About the Company

Tailored Brands uses Artificial Intelligence (“AI”) as part of the job application process for applications submitted through the careers site on our Tailored Brands website, including to assist us in evaluating your application and providing you with suggested positions. By submitting your information, you acknowledge that the Company may use AI tools as part of our evaluation.

Equal Opportunity

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.