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About the Role
The Teller serves as a frontline representative of the bank, responsible for processing financial transactions, maintaining cash accuracy, and supporting customers with everyday banking needs. This role requires strong attention to detail, adherence to security and compliance standards, and a commitment to creating a positive customer experience.
Responsibilities
- Serve as a welcoming and professional first point of contact for customers.
- Provide friendly, accurate, and efficient service while processing routine financial transactions.
- Engage customers in need-based conversations to understand their needs and identify appropriate banking solutions.
- Educate customers on digital banking tools and self-service options.
- Assist with routine inquiries and concerns, escalating complex issues as appropriate.
- Support lobby management by guiding customers to the right team member or service area.
- Answer incoming telephone calls promptly and professionally.
- Collaborate effectively with team members to support branch operations and customer experience goals.
- Perform all teller transactions with precision and balance cash drawer within established guidelines.
- Protect customer and bank information and follow all security, authentication, and dual-control procedures.
- Remain alert to unusual or suspicious transactions or behaviors and follow fraud-prevention procedures.
- Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
- Provide support to other branches as needed to ensure proper staffing levels.
- Perform other related duties as assigned or directed.
Requirements
- High School Diploma or GED required
- Ability to complete internal teller and product training
- Ability to attend a 5–7-day initial training program, which may involve overnight travel
- Reliable transportation
- All applicants must be 18 years of age or older
- Ability to work flexible hours based on branch needs
- Traveling to nearby branches may be required to support staffing and business needs
- Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required
Skills
- Excellent interpersonal, listening, and communication skills
- Strong attention to detail
- Accurate and proficient math skills
- Clear thinking
- Sound judgement
- Ability to stay focused in a fast-paced environment
- Ability to follow established procedures
- Ability to prioritize tasks
- Ability to maintain confidentiality
- Comfort using computers, digital tools, and standard office applications
- Ability to learn and navigate banking systems
- Ability to build trust
- Demonstrate professionalism
- Maintain composure during sensitive or involved customer situations
- Ability to identify customer needs and direct towards appropriate bank products and services
- Consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Location
- Upstate New York
- Northeastern Pennsylvania
- Vermont
- Western Massachusetts
Work Type
- Full-time
Experience Level
- Commensurate with experience
Education Level
- High School Diploma or GED
Salary/Compensations
- USD $16.50/Hr. - USD $21.53/Hr.
Benefits
- 11 paid holidays
- Paid vacation
- Medical insurance
- Vision insurance
- Dental insurance
- 401K with generous match
- Pension
- Tuition Reimbursement
- Banking discounts
About the Company
- Community Financial System, Inc. (CFSI) is dedicated to providing friendly, personalized, high-quality financial services and products.
- Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.
- Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
- CFSI is committed to its employees, offering competitive compensation, great benefits, and professional development and advancement opportunities.
Equal Opportunity
- As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
- The Company is an Affirmative Action, Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
- The Company will make reasonable accommodations for qualified individuals with a disability.