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About the Role
As Assistant Boutique Manager, you will play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop the team to achieve sales, customer service, and operational targets. You will be responsible for the smooth running of the store, ensuring the team is aligned with the Boutique and Brand vision, and efficiently taking control of the business in the Boutique Manager's absence. You will also elevate in-store events and draw success from them.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Be aware of competitor activity and drive an omni-channel approach
Requirements
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
- Proven supervisory, coaching and retail operations skills gained in a fast paced retail environment
- Ambitious and high performing self-starter with a flair for retail and a passion for coaching others
- Previous retail experience preferably within cosmetics
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
Skills
- Sales
- Customer Service
- Team Leadership
- Coaching
- Mentoring
- Retail Operations
- Inventory Management
- Cash Reconciliation
- Business Planning
- Event Planning
- Visual Merchandising
- Microsoft Office
Location
- Onsite
Work Type
- Full-time
Experience Level
- Management
- Supervisory
Benefits
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
About the Company
- At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key.
- The Estée Lauder Companies is a bold, diverse community—home to the most creative talent. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
- As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.