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About the Role

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. We’re seeking an Intake Client Associate who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities.

Responsibilities

• Cultivate and maintain strong relationships with key clients, providing tailored solutions that align with their business needs to drive account growth.
• Act as a representative for Edison a Help at Home Company within the community, enhancing brand awareness and supporting strategic business development initiatives.
• Ensure efficient communication channels and procedures that streamline operations and enhance client and referral source management.
• Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting goals.
• Build and maintain robust relationships with key clients, acting as a trusted advisor.
• Understand client business needs and objectives to provide tailored solutions and drive account growth.
• Follow up on leads effectively and in a timely manner.
• Maintain the database with all sales activities.
• Actively engage with clients to ensure a timely admission process for start of services.
• Support the onboarding, training, and continuous development of Intake Client Associates.
• Provide mentorship, feedback, and foster a culture of professional growth.
• Facilitate collaboration with recruiting and onboarding teams to ensure consistency in best practices and communication across departments.
• Perform other duties as assigned.

Requirements

• Embodies leadership principles, inspires others through their actions, and actively contributes to a growth-oriented culture of continuous improvement and excellence.
• Provides constructive feedback to both peers and leaders, demonstrating empathy and patience.
• Cascades team goals to individuals and supports the goals through relevant, personalized advice and team best practices.
• Demonstrates commitment to their own professional development and the personal and professional goals of their teammates.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Ability to effectively communicate externally as well as internally with all levels of the organization.
• Ability to multitask and manage multiple responsibilities.
• Demonstrates compassion, responsibility, and cheerful attitude.
• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to move, transport, or position up to 50 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Skills

• CRM software like Salesforce
• Microsoft Office Suite

Location

• Brooklyn, NY

Work Type

• Office hours Monday -Friday 9am-5:30pm

Experience Level

• Two (2) years in client services, or a related role, with a focus on intake processes
• Experience in healthcare sales preferred
• Medicaid, Waiver and Home Healthcare experience preferred
• Experience as a manager or team leader preferred
• Experience managing relationships with distribution partnerships and/or referral sources a plus

Education Level

• High School Diploma or GED required

Salary/Compensations

• USD $22.00 - USD $24.00 /Hr.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

About the Company

• As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes.
• The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Equal Opportunity

• Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
• Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.