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About the Role
Lead key everyday banking journeys across transaction accounts and value-added propositions like Pocket Perks. This role blends customer-led product thinking with strong data stewardship, governance, and partner management to deliver trusted, engaging, and compliant customer experiences.
Responsibilities
- Own and continuously improve end-to-end customer journeys for transaction accounts and Pocket Perks, acting as the voice of the customer.
- Operate as a Data Steward, ensuring strong data governance, data quality, controls, and alignment with regulatory and risk standards.
- Drive delivery in an agile squad, contributing to backlog prioritization, sprint events, and (where required) Product Owner responsibilities.
- Manage cashback, loyalty, and rewards propositions, including vendor and partner relationships, performance, and governance.
- Use customer insights, market trends, and data to drive measurable customer, commercial, and experience outcomes.
Requirements
- Demonstrated experience in data governance, data quality management, and data-led decision making.
- 5+ years of experience in banking or a similar industry, with exposure to transaction or deposit accounts.
- Experience delivering cashback, loyalty, or rewards programs and managing external vendors or partners.
- Strong capability in product management, customer journey design, process, or channel optimization within an agile environment.
- Excellent stakeholder management and communication skills, with a customer-obsessed, proactive, and analytical mindset.
Experience Level
- Senior
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About the Company
- At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support.
- Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.
- We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
- Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise.
- As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
- We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.
- Let us know if you'd like to chat with an LGBTQ+ Confidential contact.
- Sound like your kind of vibe? We can’t wait to hear from you!
- (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
- ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Equal Opportunity
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
- We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.
- Let us know if you'd like to chat with an LGBTQ+ Confidential contact.