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About the Role

Rocket Overseas is Coupang’s cross-border e-commerce service, delivering overseas products to Korea in as fast as 2 days. As we scale this business, we are actively looking for a high-caliber Product Manager to drive the next phase of this cross-border service. In this role, you will develop key technologies to attract, engage, and retain both our customers and third-party sellers. You will build a world-class customer and seller platform to streamline seller onboarding and product listing/catalog, design strategies to elevate the global customer experience, and help sellers scale on Coupang. Furthermore, you will manage the integrated systems connecting these end-to-end customer and seller touchpoints with our core infrastructure and global supply chain.

Responsibilities

Define clear Problem Statements and drive the vision, strategy and success metrics to scale up Global business –fulfillment service, operation efficiency, campaign exposure and cost for both Coupang and sellers
Drive alignment with a variety of stakeholders, including sales and marketing executives, operations leaders, and engineering teams, to deliver on the above goals
Prioritize and create a roadmap of projects and initiatives, considering trade-offs and optimizing for Seller and customer experience
Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility

Requirements

8+ years of product experience in the e-commerce industry (Experience in Marketing/campaigns, CX, Pricing is a plus)
Experience and track record of delivering features and products at scale
Analytical and problem-solving skills to find creative ways to cover come obstacles
Experience working in e-commerce retail, product development, and global business environments
Fluency in both written and spoken Korean and English

Work Type

full-time

Experience Level

8+ years

About the Company

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.