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About the Role

Lead the operations of Central New York's unique outdoor hospitality destinations, including a seasonal cottage resort, marinas, waterfront cabin rentals, and a hunting preserve. This executive leadership role is responsible for driving operational excellence, maximizing revenue, enhancing guest experience, and developing high-performing teams.

Responsibilities

• Oversee all operational aspects of The Cove including sales, reservations, housekeeping, food and beverage, grounds, recreation, retail and property maintenance.
• Prepare annual budget and monitor financial performance throughout the year for The Cove, Marinas, Salmon Acres, and The Preserve.
• Develop and implement strategies to increase revenue and profitability for The Cove, Marinas, Salmon Acres, and The Preserve.
• Work closely with Marketing to develop a marketing plan to promote The Cove and Salmon Acres to potential guests.
• Achieve the highest level of guest satisfaction by providing efficient and courteous service in all areas for The Cove, Marinas, and Salmon Acres.
• Respond quickly and effectively to any guest complaints or problems for The Cove, Marinas, Salmon Acres, and The Preserve.
• Work with Operations Manager to create team member training programs to ensure team members meet job responsibilities.
• Fully responsible for the management, maintenance and safety of all boats, and recreational equipment at The Cove.
• Ensure all team members and guests follow proper safety policies and protocols when utilizing recreational equipment.
• Oversee all operational aspects of the Marinas including slip rental, fuel sales, boat storage, boat ramp operations, repair garage, ground and snow removal.
• Manage cabin rental through VRBO including guest check in, check out, housekeeping and maintenance.
• Oversees all operations aspects of Salmon Acres including reservations, housekeeping, property maintenance, grounds, licenses and day pass sales, and snow removal.
• Oversees all operational aspects of The Preserve including reservations, sales, herd management and property maintenance.
• Ensures the herd at The Preserve is in good health and have annual Veterinarian checks.
• Purchase of trophy animals for The Preserve following NYS guidelines.

Requirements

• Must possess superior guest service skills.
• Excellent communication, interpersonal and administrative skills.
• Proven track record of successful team leadership and development.
• Extensive experience with marketing, budgeting, and purchasing.
• Must possess valid driver's license.
• Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

Skills

• Hospitality
• Recreation Operations Management
• Sales
• Reservations
• Housekeeping
• Food and Beverage
• Grounds Maintenance
• Recreation Management
• Retail Management
• Property Maintenance
• Financial Management
• Budgeting
• Revenue Growth
• Profitability Improvement
• Guest Satisfaction
• Complaint Resolution
• Team Member Training
• Safety Protocols
• Boat Operations
• Fuel Sales
• Boat Storage
• Boat Ramp Operations
• Repair Garage Management
• Snow Removal
• Cabin Rental Management
• VRBO Management
• Herd Management
• Veterinarian Coordination
• Purchasing
• Marketing Strategy Development
• Promotional Campaign Management
• Package Development
• Team Leadership
• Team Development
• Communication Skills
• Interpersonal Skills
• Administrative Skills

Location

• Central New York

Work Type

• Full-time

Experience Level

• 10+ years of progressive leadership experience in a Hospitality or Recreation Operations Management role.

Education Level

• Bachelor's degree in Business Administration, Hotel Management, or related field preferred.

Salary/Compensations

• $130,000 yearly

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• 401(k)
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Onsite medical center
• Training programs
• Complimentary shuttles

About the Company

• Turning Stone Enterprises is a dynamic organization with diverse business operations, including the award-winning Turning Stone Resort Casino, satellite casinos, convenience stores, and golf courses.