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About the Role
Four Seasons Hotel Austin is seeking a Guest Experience Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
Responsibilities
- Personalizes all experiences for guests by coordinating with various departments.
- Goes above and beyond to ensure all guests have a great stay.
- Interacts with Elite guests, private residence owners, and high-profile individuals.
Requirements
- Work authorization in the United States
Skills
- Strong communication skills
- Quick problem solver
Location
- Austin
Work Type
- Full-time
Experience Level
- Two to five years previous experience in Guest Experience or a related field preferred
Benefits
- Free Medical, Dental and Vision Insurance after 30 days
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- Discounted public transportation options
- Four Seasons beds and bedding
- Gold’s Gym membership
- Vacation, Sick, Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth opportunities within Four Seasons
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- The company believes in recognizing familiar faces and welcoming new ones, treating everyone as they would wish to be treated.
- The purpose is to create lasting impressions through genuine connections with people and the world.
- The hotel is a lakeside retreat in downtown Austin, on the banks of Lady Bird Lake.
- It offers 286 guest rooms and suites, two award-winning dining outlets, a luxury spa, and event space.
- It is one of Austin’s first and longest-standing luxury hotels, known for legendary service and accommodations.
- The hotel features exciting seasonal activations and evolving food and beverage offerings.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.