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About the Role

The Food Service Coordinator serves as the operational link between the kitchen team and school partners, ensuring meals are served accurately, safely, and on time. This role is critical for maintaining smooth service line operations, coordinating with teams, and creating a positive dining experience for students. The position supports compliance with National School Lunch Program (NSLP) requirements and ensures dietary accommodations are handled correctly. This is an opportunity to be involved in culinary operations, logistics, and data management in a fast-paced environment.

Responsibilities

Coordinate daily meal service to ensure meals are accurately portioned, compliant with program requirements, and served on time.
Coordinate meal staging and presentation to ensure meals are visually appealing and organized.
Maintain a clean, organized, and welcoming service line that provides students with a positive dining experience.
Monitor daily operations, identify workflow issues, and collaborate with the kitchen team to resolve same-day operational needs.
Maintain accurate meal counts, operational records, and required documentation in company systems.
Promptly escalate discrepancies.
Support compliance with NSLP requirements, company policies, and dietary accommodations, including allergy protocols.
Serve as the day-to-day liaison between the kitchen team and school partners, proactively addressing operational concerns and keeping the Head Chef and District Manager informed.
Communicate timely updates between school partners, kitchen staff, and internal teams to support efficient daily operations.
Follow Red Rabbit food safety standards, HACCP procedures, and applicable federal, state, and local regulations.
Monitor food temperatures, proper food handling, sanitation, and overall kitchen organization.
Perform other duties as assigned.

Requirements

2-4 years experience in an operational or administrative role supporting cross-functional teams.
1+ year in a customer-facing role preferred.
Strong organizational and administrative skills with exceptional attention to detail and follow through.
Experience maintaining accurate records and managing operational documentation.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service and relationship-building skills.
Proficiency with basic computer systems and Microsoft Office or Google Workspace.
Must be able to lift 50 lbs on a regular basis.
Must share our passion for improving nutrition in schools and see our work through the lens of social justice and equality.
Experience working in K-12 schools or institutional food service.
Experience in food service, hospitality, or an operational support role.
Knowledge of USDA National School Lunch Program (NSLP) requirements.
Bilingual (English/Spanish).

Skills

Organizational skills
Administrative skills
Attention to detail
Record keeping
Documentation management
Written communication
Verbal communication
Multitasking
Customer service
Relationship building
Basic computer systems
Microsoft Office
Google Workspace
Food safety
HACCP procedures
Food temperature monitoring
Proper food handling
Sanitation
Kitchen organization

Location

Brooklyn, NY

Work Type

Full Time
Onsite

Experience Level

2-4 years experience in an operational or administrative role
1+ year in a customer-facing role preferred

Salary/Compensations

$19.00 - $22.00

Benefits

Generous PTO (most major holidays off)
Health, Dental, Vision Insurance
401k Options
Paid Professional Development
Education Reimbursement Opportunities
Paid Parental Leave
Worker’s Compensation Insurance Coverage

About the Company

Founded in 2005, Red Rabbit is an MWBE-certified K–12 school food management company on a mission to transform school dining.
We believe that serving diverse, high-quality meals to children in urban communities is about more than food, it’s about dignity, representation, and opportunity.
Our professionally trained chefs work in commissaries and onsite in school cafeterias, preparing scratch-made, culturally relevant meals that reflect the heritage and lived experiences of the students we serve.
We don’t just deliver food...we become part of the school community.
Today, Red Rabbit prepares and serves millions of meals each year across the Greater New York region, New Jersey, Philadelphia, and Washington, DC.
If you’re passionate about food, community, and making an impact every day, we’d love to meet you.

Equal Opportunity

Red Rabbit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, or sexual orientation.