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About the Role

The Fundraising Content Officer is responsible for supporting marketing strategies for donor acquisition, development, and retention through the creation of compelling content and storytelling for all direct marketing activities in English and French. This role will work closely with Mass Marketing, Philanthropy, and Digital Communications teams, develop content as needed, execute the annual fundraising plan, and support strategic plan objectives.

Responsibilities

Conduct research, interview sources, and create compelling content in English and French for various fundraising uses.
Contribute to the development and implementation of content strategy for the fundraising department, mapping content needs for appeals, campaigns, and stewardship materials.
Develop overall messaging and storytelling for quarterly fundraising campaigns.
Write and revise content in English and French for web and print to produce compelling articles and appeals, specifically for emails, direct mail, Dépêches magazine, annual reports, and philanthropic proposals.
Engage with internal and international staff to proactively obtain content and ensure timely use of scheduled content assets.
Support the Digital Communications unit with bilingual content creation as needed to execute the digital fundraising strategy.
Lead content design and editorial meetings for various bilingual fundraising campaigns.
Proactively build a pipeline/library of tailored content stories (stories, interviews, etc.) with specific donor messaging, including tracking developments of the movement and key projects on the PDC list (countries, projects, themes) and designated donations.
Research IMS/local/donor staff to interview and create a pipeline of high-impact stories that can be leveraged in FR donor materials.

Requirements

Demonstrable experience in writing, proofreading, and editing for diverse audiences in English and French.
A knack for storytelling and creative means to create, adapt, and deliver key messages through superior written and verbal communication suitable for multimedia formats.
Exceptional communication skills, with the ability to capture brand tone and voice and write for a wide variety of audiences.
Strong computer skills and experience with databases and Microsoft Office applications.
Experience in fundraising, marketing, or digital marketing communications is an asset.
Must be legally authorized to work in Canada.
MSF Canada is unable to support the process of obtaining a work permit for candidates from outside Canada.

Skills

Writing (English and French)
Act as a writing resource and expert for the fundraising team, including proofreading and editing marketing materials for accuracy and consistency.
Produce compelling copy and present cases for support to inspire donors to give, increase brand awareness, and engage current and potential donors.
Write copy for digital fundraising content and campaigns, leveraging digital marketing best practices to produce e-appeals and other digital fundraising initiatives.
Generate ideas, strategize, and create content for fundraising (direct mail campaigns and philanthropic proposals).
Participate in editorial meetings and lead the writing for Dépêches fundraising pages, supporting the editor with overall production.
Editing and proofreading (English and French)
Write, revise, proofread, fact-check, and direct the production of a variety of fundraising and marketing communications materials.
Ensure communications are accurate, clear, and complete; make necessary corrections for spelling, grammar, punctuation, and writing.
Edit materials for brand voice and clarity consistency, working with colleagues to ensure style accuracy and maintain a consistent voice and tone aligned with the MSF brand and EDI guidelines.
Relationship building and vendor collaboration
Exceptional interpersonal and communication skills, with the ability to build excellent working relationships with colleagues, field workers, and vendors.
Participate regularly in campaign follow-ups and editorial meetings to evaluate program performance and support proposed improvements from partner vendors.
Work with fundraising colleagues, liaising with the communications team and other MSF Canada departments, to ensure campaign integration and cross-departmental collaboration.
Collaborate with various departments and teams to stay informed of their content pipeline and how it can be leveraged for PR purposes, and conversely, share our original articles with other departments.
Stay abreast of research, fundraising trends, and development areas for content creation.

Location

Toronto
Montreal

Work Type

Hybrid (40% in MSF Canada offices per week)
Full-time

Experience Level

Demonstrable experience in writing, proofreading, and editing for diverse audiences in English and French.
Experience in fundraising, marketing, or digital marketing communications is an asset.

Education Level

Studies or training in fundraising, communications, marketing, or a related field.

Salary/Compensations

$70,676 per year (non-negotiable)

Benefits

Comprehensive group insurance (health, dental, Employee Assistance Program, life insurance, accidental death and dismemberment insurance)
5% RRSP contribution (no matching contribution required)
4 weeks of vacation per year
Health and wellness credits
Flexible work hours
Annual professional development budget
Employee and Family Assistance Program (EFAP)

About the Company

At the core of Médecins Sans Frontières (MSF) Canada's identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where the need is greatest.
Since MSF's creation in 1971, these ideals have guided every aspect of our work, from medical care to logistical coordination, finances, and communications.
The MSF Canada Fundraising department is responsible for raising private funds, primarily from individuals, through integrated direct marketing campaigns, major gifts, bequests, and planned giving, to support our field operations and activities in Canada.
The department currently raises over $97 million annually and has an ambitious growth plan as part of the 2025-2028 Strategic Plan.
Fundraising team members are based in Toronto and Montreal, working collaboratively with vendors across Canada.
Our values are guided by the humanitarian principles of impartiality, neutrality, and independence, and rooted in universal medical ethics.
We bring these principles to life through how we treat others, work, and build relationships with the international MSF movement: Respect, Integrity, Inclusion – fostering a workplace based on equity and belonging; Discovery, Learning, Boldness – encouraging curiosity, innovation, and bold action; Impact, Transformation, Shared Responsibility – driving meaningful change and collective accountability.
These values shape our culture and guide everything we do to support MSF's social mission.

Equal Opportunity

We do not use artificial intelligence (AI) to automatically screen or select people for interviews. AI may be used in support of the recruitment process, including to summarize notes from hiring managers and interviewers, and to conduct limited keyword searches for specific job-related criteria.
Every application is reviewed by a qualified person to assess transferable or similar experience, regardless of any preliminary AI-assisted analysis.
MSF is committed to preventing abuse, inappropriate conduct, breaches of integrity, and financial misconduct in the course of its activities and care settings. MSF expects all personnel to adhere to this commitment and help foster an environment where abuse and misconduct are not tolerated.
For any questions regarding potential accommodations and accessibility, please contact the Human Resources team.