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About the Role

Join Rydges World Square as an experience creator and Daymaker, contributing to one of Australasia's leading experience creators. This role offers a chance to grow your career across entertainment, ventures, and travel, adding a 'wow factor' for customers.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Requirements

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.
• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.

Skills

• Guest service
• Check-in/check-out procedures
• Cashiering
• Reservations management
• WH&S standards
• Communication skills
• Attention to detail
• Front office operations
• Relationship building
• Problem-solving

Location

• World Square

Work Type

• Full-time

Experience Level

• 1+ years experience

Benefits

• Elevate Perks from your first day
• 50% off dining and stays across EVT hotels
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar
• Seasonal perks at Thredbo
• Rapid career growth across hotel & entertainment network
• Paid parental leave
• Community & volunteering opportunities

About the Company

• EVT is one of Australasia’s market-leading experience creators offering careers across entertainment, ventures, and travel.
• Rydges offers refreshingly local stays in city, regional and resort-style hotels, designed for ease, connection and quality.
• EVT has a wide range of roles and career paths across over 140 entertainment experiences, 150 restaurants and bars, and 80+ hotels.
• EVT's ventures include a ~$2.3B property portfolio and hotel management.

Equal Opportunity

• We welcome applicants from all backgrounds.