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About the Role

The Transitional Housing Worker (THW) plays a vital role in supporting individuals living with mental health challenges who may also be experiencing homelessness, housing instability, or involvement with the justice system. Working within a supportive housing environment, the THW provides direct, client-centered support that promotes recovery, stability, independence, and meaningful community engagement. This includes assisting clients with daily living skills, wellness activities, and goal-setting, while responding to situations that arise during scheduled shifts, including evenings and overnights. THWs are essential contributors in helping clients transition toward more independent living with confidence and dignity.

Responsibilities

Supporting clients with daily living skills such as meal preparation, personal care, cleaning, and medication reminders
Support clients through individualized case management, life skills coaching, and service planning to promote successful transitions to independent living
Foster a sense of community among residents and promote social inclusion and empowerment
Building positive, trusting relationships to better understand and address clients’ needs while maintaining professional boundaries
Collaborate with external agencies and internal teams to ensure coordinated care
Conducting regular unit inspections to ensure health and safety conditions are being kept
Responding to crisis calls and supporting crisis prevention by ensuring appropriate interventions and follow-ups are provided in a trauma-informed approach
Maintaining up-to-date and accurate case documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded
Collaborating with colleagues and community partners to coordinate care, share information appropriately, and identify opportunities for service improvement

Requirements

Experience providing community based direct service to adults with mental illness
The ability to make informed decisions in dynamic situations, and apply sound judgment when supporting clients with complex needs
Knowledge of the criminal justice system, concurrent disorders and issues affecting individuals experiencing homelessness
Familiarity with homeless outreach initiatives and the shelter system
Ability to foster and maintain relationships with the corporate sector and community agencies
Individuals seeking meaningful, client-focused work and who are comfortable taking initiative, adapting to changing situations, and supporting the smooth and effective operation of a housing program
Candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination

Skills

Degree/Diploma in Social Work, Social Services or related field in human services
Good written and verbal communication skills
Excellent interpersonal and conflict resolution skills
Experience working with diverse communities

Location

Rosemount campus

Work Type

Relief
Evenings
Overnights

Education Level

Degree/Diploma in Social Work, Social Services or related field in human services

Salary/Compensations

$30.19 per hour + 4% in lieu of vacation

Benefits

Health Care of Ontario Pension Plan (HOOPP)
Opportunities for learning and advancement
Flexibility in work schedules
Emphasis on work-life balance
Continuous learning through training and development opportunities

About the Company

CMHA Toronto is the city’s leading community mental health agency.
We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
Our goal? Help everyone thrive in the community.
CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability.
Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

Equal Opportunity

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace.
We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.
We recognize and honour the intersectionality of equity-based identities.
Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.
If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.