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About the Role

Rippling is a global fintech company that handles billions of dollars across payroll, cards, and payment products. As the company expands, the complexity of servicing accounts and recovering unpaid obligations increases. The Collections Manager will be a foundational hire on a growing team, responsible for managing daily operations, shaping processes, and leading a team of Collections Associates. This role requires a hands-on approach to both operational execution and strategic development, working closely with the Head of Servicing & Collections to ensure team targets are met across all Rippling products.

Responsibilities

Manage the daily operations of the collections team, including workload distribution, queue management, and SLA adherence across delinquent accounts spanning corporate cards, payroll, EOR, and subscription billing.
Coach, develop, and performance-manage a team of Collections Associates, providing regular feedback, handling escalations, and building a high-accountability team culture.
Serve as the escalation point for complex, sensitive, or high-balance accounts, applying sound judgment on treatment strategies, payment arrangements, and dispute resolution.
Partner with the Head of Servicing & Collections to develop and refine collection policies, treatment strategies, and standard operating procedures as the team scales.
Monitor and report on team performance metrics, productivity benchmarks, surfacing trends and recommending adjustments.
Identify process gaps and operational inefficiencies and drive improvements, working cross-functionally with Risk, Finance, Legal, and Product as needed.
Contribute to hiring, onboarding, and training as the team grows, helping establish the foundational knowledge and practices that new Associates will build on.

Requirements

5+ years of experience in collections, servicing, or accounts receivable, with at least 3 years managing or leading a team.
Experience working across multiple product types — ideally including credit or lending, payment products, and/or SaaS subscription billing.
A hands-on, ownership-oriented mindset — this is an early role on a growing team and requires someone willing to do the work, not just direct it.
Strong coaching instincts and a track record of developing individual contributors and holding teams accountable to performance standards.
Comfort operating in ambiguous environments where processes are still being defined; ability to bring structure without waiting for it to be handed to you.
Solid analytical skills with the ability to interpret collections performance data and translate it into operational action.
Familiarity with regulated collections environments and an understanding of relevant compliance requirements (e.g., FDCPA, state-level regulations).

Skills

SQL or similar experience a plus

Location

US-based

Work Type

Office-based (at least three days a week)
Remote
Hybrid

Experience Level

3+ years managing or leading a team
5+ years of experience in collections, servicing, or accounts receivable

Salary/Compensations

Competitive salary + benefits + equity

Benefits

Competitive salary + benefits + equity

About the Company

Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

Equal Opportunity

Rippling is an equal opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com