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About the Role

The Mailroom Associate provides exceptional mail and shipping/receiving services by supporting daily operational functions including inbound and outbound mail processing, package distribution, shipping coordination, and business service center support. This role also assists with reception, concierge, and hospitality coverage when needed, helping maintain a seamless workplace experience for employees and visitors.

Responsibilities

Receive inbound mail and packages and input items into chain-of-custody systems
Sort and distribute incoming mail and packages to company personnel
Manage outgoing mail and package transactions
Perform shipping and receiving duties for office materials and supplies
Notify employees upon receipt of inbound deliveries
Serve as the point of contact for mail and package inquiries
Maintain records of receipt dates, mailing activity, and operational documentation
Operate mailroom equipment including postage meters, photocopiers, folding/inserting machines, and multifunction devices
Submit work orders and service requests as needed
Maintain the Business Service Center in a clean and organized condition
Monitor inventory levels and replenish office and operational supplies accordingly
Deliver 5-star customer service across all forms of communication
Build professional relationships with customers and internal teams
Maintain professionalism and composure during sensitive or high-priority situations
Train backup personnel and provide guidance on policies and procedures
Provide reception, concierge, or hospitality coverage as operational needs require
Proactively seek additional tasks during downtime

Requirements

High School Diploma or equivalent
Ability to work assigned hours determined by manager
Strong verbal and written communication skills
Excellent organizational and time-management skills
Ability to multitask and prioritize responsibilities effectively
Basic computer proficiency and ability to learn operational systems
Professional appearance and customer-focused mindset
Ability to lift or move packages weighing 40 lbs. or greater frequently
Ability to move materials using wheeled carts with 60 lb capacity
Ability to walk, bend, kneel, stand, and sit for extended periods
Manual dexterity for operating office machinery and mailroom equipment
Ability to communicate and interpret information effectively using oral, written, hearing, and visual comprehension

Skills

Mailroom operations
Shipping and receiving
Business service center support
Customer service
Organizational skills
Time-management skills
Multitasking
Prioritization
Computer proficiency
Communication skills
Interpersonal skills
Problem-solving
Analytical thinking
Attention to detail
Operational accuracy
Independent work capability
Accountability
Handling confidential information

Location

Remote or Hybrid

Work Type

Full-time

Experience Level

2+ years of experience in mailroom, shipping/receiving, office services, or logistics operations (Preferred)

Education Level

High School Diploma or equivalent

Salary/Compensations

$17.50—$17.50 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identity Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k with matching
Entertainment Discounts
Paid Time Off

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.