Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Identification Authentication team supports regulatory requirements for customer onboarding, identification information collection, and ongoing customer identification. The team aims to ensure compliance while making processes easy and simple for customers.

Responsibilities

• Support multiple brands across various jurisdictions by collecting information from front line staff and customers.
• Document comprehensive evidence to support information collection.
• Verify information accuracy during customer identification.
• Complete assigned tasks accurately and to the best of your ability.
• Manage customer expectations regarding resolution processes, timeframes, escalations, and complaints.
• Manage customer information confidentiality in compliance with privacy legislation and internal policy.
• Continuously review internal processes for efficiency and accuracy.
• Undertake other assigned tasks within your capability.
• Identify opportunities to improve team or work area processes.

Requirements

• Experience understanding customer identification details.
• Financial Services Industry experience is a must.
• Experience investigating and handling complaints.
• Ability to communicate with a diverse range of business and high-value customers, including upset or distressed customers.
• Ability to articulate complex information into easy-to-understand questions for customers.
• Displayed commitment to quality customer service.
• Ability to be flexible, adapt, and time manage multiple tasks.
• Must apply through Sidekick if already part of the Commonwealth Bank Group.

Skills

• Excellent communication skills (written and oral)
• Highly accurate and concise written communication skills
• Strong attention to detail
• Strong problem-solving skills
• Sound task management
• Exposure to data analytic tools & workflow management tools

About the Company

• At CommBank, we focus on helping people and businesses move forward and achieve their financial goals.
• Enterprise Services (ES) is responsible for technology and operations across CommBank, driving innovation and efficient processing.
• CommBank is recognized for its industry-leading IT and operations, with world-class platforms and processes.
• Group Operations is the engine room of the CBA Group, focused on running, improving, and transforming processes.
• Financial Crime Operations is part of Group Operations.
• The Identification Authentication team supports regulatory requirements including Know Your Customer (KYC), Anti-Money Laundering (AML), Counter Financing Terrorism (CFT), Customer On-Boarding obligations, and Common Reporting Standards (CRS/FATCA).