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About the Role

This role is vital to the first impressions of the hotel. As Hotel Concierge / Bell Captain, you will provide courteous and efficient service, promote hotel facilities, and act as an ambassador for brand standards.

Responsibilities

• Meet and greet all guests with courteous and efficient service.
• Provide detailed knowledge of Sydney's attractions, transport, and movements.
• Promote hotel facilities and venues to increase revenue.
• Deliver exceptional customer service.
• Embody brand standards and act as an ambassador for LQA.
• Solve problems and turn challenges into opportunities.
• Work a rotation roster, including weekends and public holidays.

Requirements

• At least 2 years of relevant experience.
• Full NSW Driver's Licence (Automatic and Manual).
• Full-time work rights in Australia.
• Customer-focused, proactive, with a can-do attitude.
• Professional, a story teller, collaborative, culturally aware, and autonomous.

Skills

• Customer service
• Knowledge of Sydney
• Problem-solving
• Brand ambassadorship

Location

• Sydney

Work Type

• Full-time
• Permanent

Experience Level

• 2+ years

Benefits

• Career development opportunities
• Hotel discounts worldwide

About the Company

• Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail, and entertainment district.
• The hotel features 369 guest rooms, refurbished conference rooms, a spa, fitness center, outdoor pool, restaurant, and bar.