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About the Role

Transform how clients and employees experience RBC properties globally. You’ll create workplaces where clients deepen relationships and employees collaborate, connect, and grow—driving occupancy while eliminating workplace disparities across our portfolio. This role addresses a critical business challenge: inconsistent experiences that affect client retention, employee engagement, and portfolio performance. You’ll establish the foundation for scalable, repeatable excellence that supports business growth across Commercial Banking, Wealth Management, and Capital Markets. Operating as an individual contributor, you’ll drive enterprise outcomes through exceptional ability to navigate complexity and influence without authority. If you excel at turning strategic vision into tangible results that people can see and feel every day, this is your opportunity.

Responsibilities

Define persona needs and hospitality standards that enable client relationship deepening and employee productivity across all property types and user segments
Establish consistent global experience standards that create instantly recognizable RBC environments while respecting regional adaptation and functional requirements
Set beacon locations as global models and cascade systematically to satellite locations, integrating design, hospitality, and technology seamlessly
Drive employee culture activation by creating workplaces employees want to come to—designing experiences that prove workplace investment drives retention, performance, and business outcomes
Develop comprehensive amenities and hospitality strategies that increase portfolio utilization while enhancing both client and employee satisfaction
Lead cross-platform initiatives on hospitality, accessibility, and amenities—partnering with HR on employee experience, business lines on client journeys, and Finance on investment prioritization
Test workplace concepts through rigorous pilots, knowing when to pivot and scaling what works across the enterprise
Navigate complex matrixed environments to influence enterprise outcomes across competing agendas and multiple business lines without direct authority

Requirements

12-15 years experience in corporate real estate, workplace strategy, client experience, or hospitality management
Proven track record influencing enterprise outcomes without direct authority in complex matrix organizations
Deep expertise in workplace design, service delivery, hospitality operations, and experience measurement
Analytical rigor with data interpretation, business case development, and ROI quantification capabilities
Exceptional stakeholder management with senior executives across competing agendas and multiple business lines
Global mindset balancing enterprise consistency with regional adaptation and cultural considerations
Experience navigating Commercial Banking, Wealth Management, and Capital Markets environments
Background in large-scale transformation programs within publicly-traded financial institutions
Strategic thinking with excellent interpersonal skills to facilitate between and influence key decision makers

Skills

Customer Service Management
Detail-Oriented
Interpersonal Relationships
Lease and Property Management - Real Estate
Real Estate Brokerage Management
Real Estate Closings
Real Estate Practice
Risk Management

Location

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
Toronto
Canada

Work Type

Full time

Experience Level

12-15 years

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.