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About the Role

As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. This role offers opportunities for travel between local branches, adaptability to different locations, and career progression with dedicated coaching and skill development. You will act as a financial concierge, retaining and growing customer relationships by identifying needs and recommending appropriate banking products and services, while also processing transactions accurately and efficiently and educating customers on bank products, services, and technology.

Responsibilities

Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs, and identifying opportunities to provide advice and guidance.
Refer customers to other areas of the bank as needed.
Process customer transactions accurately and efficiently, maintaining proper cash controls and balancing daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers on deposits and loans, and provide support for any service or account maintenance issues.
Educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
Adhere to all operational, security, risk, and regulatory policies and procedures.
Be dependable and adaptable, traveling to multiple branch locations throughout the week.
Perform other duties as assigned.

Requirements

High School Diploma or GED
Minimum of 1 year customer service and branch banking experience.
NMLS licensing available as part of career development
Notary licensing preferred.
Applicants must be currently authorized to work in the United States on a full-time basis.

Skills

Customer service
Branch banking
Cash Handling
Banking acumen
Sales acumen
Investments acumen
Consumer lending acumen
Business banking acumen
Business lending acumen
Presentation skills

Location

Multiple branch locations

Work Type

Office
Hybrid

Experience Level

1 year

Education Level

High School Diploma or GED
Bachelor's degree

About the Company

Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Equal Opportunity

Huntington is an Equal Opportunity Employer.