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About the Role

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs, operating in the dual capacity of a Teller and FSR. This role is responsible for providing exceptional customer service in both transactional and account management, seeking to attract, expand, and retain customer relationships and contributing to the bank's financial growth.

Responsibilities

• Serves customers quickly, accurately, efficiently, and confidentially.
• Knows and understands the products and services offered by the Bank.
• Identifies customer needs and expectations.
• Seeks opportunities to expand customer relationships by making referrals.
• Presents a neat and professional personal appearance.
• Ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and assists customers with self-service options.
• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits.
• Sells certified checks.
• Balances transactions daily.
• Services/balances ATM.
• Utilizes the branch capture system.
• Follows policies and procedures for transactions, minimizing operational errors, and maintaining workflow.
• Follows branch security and audit procedures.
• Opens new deposit accounts and handles other services such as stop payments, wire transfers, and maintenance functions.
• Explains policies and procedures to customers.
• Resolves customer problems and complaints with courtesy and discretion.
• Considers problems and complaints as opportunities to satisfy customers and promote additional services.
• Shows appreciation for customer time and business.
• Assures branch records, reports, and correspondence are correct, timely, and properly distributed.
• May have Vault Responsibilities or Back-Up Vault Responsibilities.
• Performs other duties as assigned.

Requirements

• One year of teller or cash handling experience.
• Six months customer relationship building or sales experience.
• Demonstrated expertise in Teller II and basic FSR job functions.
• Ability to lift up to 50 pounds.
• Ability to stand and/or sit for long periods of time.
• Ability to effectively access and interpret information on computer screens, documents, reports, and cash denominations.
• Ability to identify customers.

Skills

• Exceptional customer service
• Interpersonal skills
• Computer skills
• Communication skills (read, write, speak, understand English)

Location

• 3301 E. 1st Ave. Denver, Colorado 80206

Work Type

• Full-time

Experience Level

• 1 year teller or cash handling experience
• 6 months customer relationship building or sales experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $38,518.00 - $57,778.00

Benefits

• SouthState Careers benefits

About the Company

• SouthState has a history of steady growth, deep community roots, and a commitment to helping customers move forward.
• The company combines personal relationships with forward-thinking solutions.
• SouthState is committed to helping team members find success while upholding values of building trust, fostering relationships, and pursuing excellence.
• Individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.

Equal Opportunity

• Equal Opportunity Employer, including disabled/veterans.