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About the Role

SCP Health is a leader in clinical practice management, seeking to bring hospitals and healers together for clinical effectiveness. This role offers an opportunity to make a difference within a large network of patients, providers, and facilities across various care continuums.

Responsibilities

• Support co-workers in quality audit, coding and billing, and comply with ICD10/CPT coding & chart review for accurate documentation and timely billing.
• Be available by phone or pager for schedule emergencies, patient complaints, or facility/practice related issues.
• Enhance client, PCP, patient, and provider satisfaction, as well as quality, case management, emergency department, and other facility relations.
• Facilitate coordination and communication between the practice and community PCPs/Consulting Specialists.
• Fax H&P/Discharge Summaries to local PCPs daily.
• Complete weekly tracking forms for the HM/CC Program and coordinate with the field operations team for analysis and feedback.
• Observe on-site productivity, performance, and operational considerations, making recommendations with the Field Operations team for optimization.
• Work collaboratively with the Staffing Operations team and attend related meetings.
• Support the Medical Director and Field Operations team with meeting preparation, attendance, data collection, and departmental coordination.
• Gather data for the Medical Director's monthly report to SCP Health and Facility Administration.
• Manage daily operations and recommend improvements related to KPIs, and client & provider satisfaction.
• Complete daily BPCI-A program tasks, providing patient disposition within the mySCP Care App.
• Establish and facilitate the process for signature and documentation on orders, death certificates, and clinical paperwork.
• Collect and distribute mail daily, sending all EOBs to the SCP Health Dallas office.
• Establish and facilitate standing meetings between Hospital Administration, facility department managers, and SCP Health’s Corporate Field Operations teams.
• Serve as a liaison between SCP Health and hospital personnel involved in interdisciplinary processes.
• Reconcile facility census daily to ensure all assigned patients are verified and provide daily provider assignments to relevant teams.
• Monitor and support daily operations regarding physician signatures, provider credentialing, and completion of medical records and billing.
• Serve as liaison between the practice and community primary care physicians, supporting market efforts and hospital priorities for referral retention and growth.
• Assist in setting up post-discharge follow-up and patient experience engagement.
• Assist in the implementation, training, updates, and ongoing support of the Telemedicine program.
• Arrange and assist with new provider interviews, orientation, onboarding, and training on related systems.
• Perform other duties as determined necessary for the success of the practice.

Requirements

• Must exhibit strong skills in Microsoft Office including Excel, Word, and Outlook.
• Must be well organized and demonstrate exceptional time management and priority setting skills.
• Must be able to communicate effectively with all levels of management, staff, physicians and other professionals both orally and in writing.
• Must be able to represent SCP Health and the client as the local point of contact for Marketing, Physician Relations, and Customer, Patient and Employee satisfaction.

Skills

• Microsoft Office (Excel, Word, Outlook)
• Time management
• Priority setting
• Oral communication
• Written communication
• Marketing
• Physician Relations
• Customer Satisfaction
• Patient Satisfaction
• Employee Satisfaction

Location

• Gloversville, NY

Work Type

• Full-time

Experience Level

• Practice Management/Healthcare – 1 - 2 years of experience
• Office Management 2-3 years of experience

Education Level

• High School Required
• Bachelor’s Degree – Preferred

Salary/Compensations

• 55,560.00 - 74,309.00 USD annually

Benefits

• Medical, dental, vision insurance
• 401(k) plan with a company match
• Paid time off and holidays
• Professional development support
• Employee wellness resources

About the Company

• SCP Health is a leader in clinical practice management with a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities.
• SCP Health spans the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Equal Opportunity

• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.