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About the Role
Accelerate your impact as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll independently lead complex patient monitoring implementations, serve as a trusted technical expert to customers, and drive reliable, secure, and high-performing healthcare solutions while mentoring others and shaping how services are delivered.
Responsibilities
- Independently lead and execute complex system installations, upgrades, and implementations across patient monitoring and IT infrastructure environments, ensuring reliable performance and high-quality delivery.
- Provide hands-on expertise in troubleshooting, validation, and system optimization to maintain operational continuity.
- Serve as the primary technical authority for system architecture, networking decisions, configuration validation, and risk management.
- Diagnose and resolve complex system and performance issues using advanced troubleshooting techniques and structured problem-solving approaches.
- Engage customers as a trusted advisor to understand technical environments, workflows, and operational challenges.
- Lead technical discussions and deliver tailored recommendations that align solutions with clinical, business, and strategic objectives.
- Own configuration management, version control, and system validation while developing and promoting standardized methodologies and best practices.
- Ensure consistency, scalability, and compliance while contributing to continuous improvement and organizational knowledge sharing.
- Collaborate cross-functionally with sales, clinical, service, and project teams.
- Mentor junior consultants to build technical capability and consistency.
- Represent the organization professionally, strengthening customer relationships and supporting long-term success and growth.
Requirements
- 5+ years of professional working experience in IT services or related technical environments.
- Experience working in a hospital or clinical IT environment required.
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
- Advanced knowledge of computer networking, system integration, and technical troubleshooting in a healthcare IT environment.
- Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
- Must be able to travel for business (approximately 75% travel across the specified geography).
- Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
- Must adhere to requirements and comply with vendor credentialing.
- Must be able to work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).
- Must wear all required personal protective equipment.
- Technically strong and independent professional with a consultative approach to translating complex solutions.
- Strong communication, organizational rigor, and leadership skills.
- US work authorization is a precondition of employment.
- The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- Company relocation benefits will not be provided for this position.
- Must reside in or within commuting distance to Syracuse, NY.
Skills
- Patient Monitoring
- IT Infrastructure
- System Installation
- System Upgrades
- System Implementation
- Troubleshooting
- System Validation
- System Optimization
- System Architecture
- Networking
- Configuration Validation
- Risk Management
- Problem-Solving
- Customer Engagement
- Configuration Management
- Version Control
- Standardized Methodologies
- Best Practices
- Cross-functional Collaboration
- Mentoring
- Computer Networking
- System Integration
- Healthcare IT
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
Location
- Syracuse, NY
Work Type
- Field Role
- Full-time
Experience Level
- 5+ years of professional working experience
Education Level
- Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience.
- Bachelor’s degree preferred.
Salary/Compensations
- $39.00 to $61.00 per hour plus overtime eligible.
Benefits
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
About the Company
- We are a health technology company.
- We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
- Do the work of your life to help improve the lives of others.
Equal Opportunity
- Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.