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About the Role
This Account Manager role is a strategic commercial position where you will combine deep acquiring expertise with relationship management, commercial thinking, and market insight to help drive growth across one of Australia's most important payment networks. You will work with major acquirers and payment partners to grow adoption of eftpos capabilities, shape commercial outcomes, and help deliver the next generation of payment solutions.
Responsibilities
- Own and grow strategic relationships with acquiring partners across the Australian payments ecosystem.
- Identify commercial opportunities that increase transaction volumes, customer value, and long-term revenue growth.
- Partner with customers to understand their acquiring strategies and align eftpos products and capabilities to their future needs.
- Lead commercial discussions including proposals, pricing, business cases, and contract negotiations.
- Execute the eftpos acquiring product and innovation roadmap with key customers.
- Analyze acquiring performance, transaction trends, and market insights to identify new commercial opportunities.
- Build trusted relationships with senior stakeholders across banks, acquirers, processors, and payment providers.
- Develop commercial recommendations that balance customer outcomes with strategic business objectives.
- Monitor commercial performance and deliver insights that support continued growth across the portfolio.
Requirements
- Understand how merchant acquiring works and the commercial drivers that matter to acquiring organizations.
- Comfortable engaging with senior stakeholders.
- Ability to identify growth opportunities from customer data.
- Enjoy solving commercial challenges in a complex payments environment.
- 3-5+ years' experience working within merchant acquiring (essential).
- Experience managing strategic commercial or account relationships within the payments industry.
- Strong knowledge of the Australian acquiring landscape, including merchants, acquirers, schemes, processors, and payment technology providers.
- Card Present (CP) and Card Not Present (CNP) acquiring experience is highly regarded.
- Proven ability to grow customer relationships and deliver commercial outcomes.
- Experience developing commercial proposals, pricing models, and business cases.
- Strong commercial and analytical capability with the ability to turn market and customer insights into growth opportunities.
- Excellent stakeholder management and influencing skills.
- Experience working within one of Australia's major banks or managing strategic relationships with the Big Four (highly desirable).
- Experience across eftpos, Visa, Mastercard or broader card payments (highly desirable).
- Exposure to acquiring strategy, merchant payments, acceptance products or payment innovation (highly desirable).
Skills
- Acquiring expertise
- Relationship management
- Commercial thinking
- Market insight
- Stakeholder management
- Influencing skills
- Commercial proposals
- Pricing models
- Business cases
- Analytical capability
Location
- Australia
Work Type
- Full-time
Experience Level
- 3-5+ years
About the Company
- We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
- We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy.
- At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
Equal Opportunity
- We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.