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About the Role

The Bilingual Case Manager, Level I, is responsible for providing housing needs assessments and linkage to necessary resources to seamlessly move clients through the housing process. This role also involves coordinating care plans with clients' providers, health education, supportive counseling, crisis intervention, benefits advocacy, and coordinating services within the program.

Responsibilities

• Conduct intake and assessment of new clients, with a specific focus on housing.
• Provide case management and advocacy services for clients.
• Provide housing education and advocacy, as well as general wellness education.
• Provide supportive counseling and develop service goals with clients.
• Conduct individual risk reduction counseling sessions.
• Provide information and referrals to external services and monitor referral completion.
• Complete necessary documentation, progress notes and treatment plans in a timely manner.
• Participate in case conferences, monthly staff meetings, and in service training.
• Participate in and comply with agency quality assurance, peer review, and clinical consultation.
• Work with the Care Services Team to identify new clients' needs and develop programs accordingly.
• Navigate and outreach clients as needed.
• Work on weekends and/or holidays as needed.
• Perform other duties and tasks as needed.

Requirements

• BA in a health sciences or social work related field or AAA/CMH/CHW OR comparable work experience.
• One year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities.
• Knowledge and expertise of how to navigate the housing resources in San Francisco.
• Experience working with the LGBTQ community, specifically the Trans and GNC community.
• Knowledge serving individuals living with HIV/AIDS, STIs, substance use, mental health, social service, and probation system.
• Familiarity with issues in communities of color.
• Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care.
• Must be adaptive, flexible and a team player.
• Strong verbal and written proficiency in English.
• Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple diagnosed individuals.
• Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills.
• Familiarity and experience with Microsoft Word and Outlook programs.
• Detail oriented with strong follow through skills, including attention to and respect for detail.
• Must be able to sit, stand, and walk for extended periods of time.
• Some evening and weekend hours may be required.
• Up to date with vaccinations, especially latest COVID 19 vaccine and seasonal flu shot vaccine.
• Proof of TB clearance (issued within the past 12 months or less).

Skills

• Counseling
• Advocacy
• Education
• Service coordination
• Outreach
• Harm reduction philosophy
• Client centered counseling
• Motivational interviewing techniques
• Trauma informed care
• Microsoft Word
• Microsoft Outlook

Location

• San Francisco, CA

Work Type

• Full-time

Experience Level

• One year of experience

Education Level

• BA in a health sciences or social work related field or AAA/CMH/CHW OR comparable work experience

Benefits

• Competitive compensation
• Comprehensive health, vision, and dental insurance
• Company sponsored life, and long-term disability insurance
• Generous paid time off including paid holidays
• Company-sponsored retirement plan
• Opportunities for professional growth and development

About the Company

• San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach.
• We are a safety net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs.
• We are an anchor organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming.
• We believe that everyone deserves access to the highest quality care served with dignity and respect.

Equal Opportunity

• San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.
• San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.