Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Reporting to the Director of Customer Success, you will be responsible for managing Government Accounts in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth. You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.

Responsibilities

Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.
Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams to identify and develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.

Requirements

5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Recent experience serving customers in the LGA, State or Federal Government sectors.
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.
Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
Ability to identify and act on growth opportunities.
Proficiency in Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Ability to work independently, take initiative, and thrive in a fast-paced environment.
Cultural awareness and appreciation for diversity in professional settings.

Skills

Salesforce
Microsoft Office tools
Program management
Problem-solving
Business acumen
Analytical aptitude
Customer success
Consulting
Technical pre-sales
Customer service
Customer engagement
Customer retention
Customer growth
Negotiation
Decision-making
Interpersonal skills
Communication skills

Location

Sydney, Australia

Work Type

Hybrid

Experience Level

5+ years

Benefits

Quarterly wellbeing day off
Four additional days off annually for your 'YOU' Days
Wellbeing and technology allowance
Annual flu vaccinations
Hybrid flexibility
Nearmap subscription
Stocked kitchen with snacks
In-office lunch every Tuesday and Thursday
Showers available

About the Company

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that.
We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work.
Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.
We move fast, we care about craft, and we're proud of what we're building.
If you're energized by turning hard problems into real-world impact, we'd love to meet you.