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About the Role

Join our Retention Team-EMEA and help grow and retain our customer base in the Nordics region by leveraging technical knowledge of our products. This role is ideal for ambitious, sales-driven individuals who excel at building customer relationships.

Responsibilities

• Execute the renewal process to ensure ARR is retained or expanded.
• Identify opportunity and customer-level risk and coordinate mitigation.
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility internally and externally.
• Establish business relationships with TeamViewer customers via telephone and email.
• Discover cross and up-sell opportunities with the existing customer base.
• Monitor and report on market and competitor trends, providing relevant feedback from customers to improve internal processes and customer loyalty.

Requirements

• University or college degree in Business, Marketing, or a similar field is preferred but not mandatory.
• 1-2 years of experience in sales, customer retention, or customer service, ideally with a focus on renewals.
• Experience in the IT environment with SaaS knowledge is ideal.
• Strong communication skills, a positive attitude, and enjoyment of working in an international team.
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile.
• Fluency in English and one Nordic language (Swedish, Danish, Norwegian, or Finnish) is mandatory; additional languages are a plus.

Skills

• Technical knowledge of products
• Sales
• Customer retention
• Customer service
• Renewals
• IT environment knowledge
• SaaS knowledge
• Communication skills
• Customer-centric approach
• Results-oriented approach
• English fluency
• Nordic language fluency

Location

• Nordics region

Work Type

• Hybrid work time
• Onsite Onboarding

Experience Level

• 1-2 years of experience

Education Level

• University or college degree in Business, Marketing, or similar field

Salary/Compensations

• Great compensation and benefits packages
• Company achievement bonus or sales bonus
• Regular salary reviews

Benefits

• Onsite Onboarding in HQ office
• Company achievement bonus or sales bonus
• Regular salary reviews
• Premiums for private pension plan (BAV) up to maximum amount
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy
• No dress code rules
• Frequent all Hands and Leadership Lunches
• Work From Abroad Program (up to 40 days outside contracting country)

About the Company

• TeamViewer provides a leading Digital Workplace platform connecting people with technology, enabling, improving, and automating digital processes.
• Our software solutions harness the power of AI and shape the future of digitalization.
• We believe our diverse teams and strong company culture are key to the success of our products and technologies.
• Hundreds of millions of users and around 645,000 customers across all industries rely on our solutions.
• We have over 1,900 employees worldwide.
• We celebrate unique perspectives and talents, fostering a dynamic work environment where new ideas thrive.

Equal Opportunity

• TeamViewer is an equal opportunities employer committed to building an inclusive culture where everyone feels welcome and supported.
• We celebrate diversity as a core value and focus on enabling employees to grow personally and professionally.
• We have an open and embracing workplace environment that empowers individuals regardless of gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
• Accommodations or adjustments during the application or hiring process are available upon request.