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About the Role

As a Client Manager, you will build long-term client relationships and lead front-line employees delivering security services. You will drive operational metrics and deliver world-class services by promoting strong employee engagement, aligning with the iCARE Leadership approach to foster an exceptional employee experience.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small to medium-sized clients.
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability.
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans.
• Develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
• Deliver high-quality service to clients while maintaining industry standards, company policies, and regulatory requirements.
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.
• Infuse core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into leadership approach.

Requirements

• Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
• Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization.
• High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business.
• Minimum of two (2) years of experience driving operational goals.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations, and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision-making.
• Understanding of financial principles, including budgeting and financial reporting.
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
• Excellent oral and written communication skills.

Skills

• Teamwork
• Innovation
• Agility
• Client relations
• Problem-solving
• Microsoft Office
• Safety protocols
• Financial data interpretation
• Budgeting
• Financial reporting
• Prioritization
• Deadline management
• Project management
• Oral communication
• Written communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years
• 3+ years
• 5+ years

Education Level

• Bachelor's degree
• Associate's degree
• High School diploma

Salary/Compensations

• $70,000 - $75,000/yr.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k) plan
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

About the Company

• Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
• While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

• Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.