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About the Role

The Operations Director leads data and technology initiatives, focusing on efficient execution, operational reliability, and strategic alignment. This role involves overseeing enterprise systems, SDLC, BAU operations, and modern data platforms, with a strong emphasis on Databricks and large-scale data processing. You will drive high-impact programs to enhance platform reliability, scalability, and business alignment, interacting with senior stakeholders and shaping critical data platforms.

Responsibilities

Provide operational leadership across data transformation programs and Databricks-driven workflows.
Oversee performance of data platforms and pipelines, ensuring reliability, scalability, and service quality.
Drive adoption and optimization of data lake technologies and enterprise data platforms.
Lead teams supporting large-scale structured and unstructured data environments.
Partner with engineering, data, and business teams to design and deliver robust data solutions.
Manage stakeholder relationships, expectations, and escalations across cross-functional teams.
Provide reporting to senior leadership on performance, risks, and delivery outcomes.
Govern delivery execution across Agile and Waterfall projects.
Support operational planning, risk management, and continuous improvement initiatives.

Requirements

5–7 years of experience working with enterprise information systems within SDLC and BAU environments.
5–7 years of experience working with large-scale big data environments (structured and unstructured).
Strong hands-on experience with Databricks in data processing and analytics environments.
Familiarity with modern data architecture and data lake technologies (e.g., lakehouse, ingestion, transformation).
Proven experience managing clients and engaging with senior stakeholders.
Experience working in Agile and Waterfall delivery environments.
Strong organizational, operational, and problem-solving skills.
Excellent communication and stakeholder management capabilities.

Skills

Databricks
Data processing
Analytics
Modern data architecture
Data lake technologies
Agile
Waterfall
Stakeholder management
Microsoft Azure cloud services
Data engineering practices

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

5-7 years

Salary/Compensations

$125,100.00 CAD - $175,100.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.