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About the Role

As a Sales Associate, you are the face of the brand, bringing energy, authenticity, and a customer-first mindset to every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service. As part of a collaborative team, you’ll contribute to the store’s success through sales, visual merchandising, and operational excellence. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience.

Responsibilities

Deliver a high level of personalized customer engagement through genuine interactions.
Build sales by maintaining a consumer-centric mindset and modeling selling behaviors.
Share relevant product, brand, and community knowledge to enhance the customer experience.
Achieve individual and team sales goals by utilizing available resources and tools.
Assist in visual merchandising, product replenishment, and maintaining brand presentation standards.
Perform cashier duties and support loss prevention initiatives as needed.
Maintain a clean, organized, and customer-ready store environment.
Adhere to all company policies, procedures, and safety standards.
Model inclusive behavior that respects diverse backgrounds and experiences.

Requirements

Ability to genuinely and comfortably engage with a diverse group of customers.
Strong communication skills—both verbal and written.
Ability to work collaboratively as part of a team and adapt to changing business needs.
Customer service experience preferred; retail experience is a plus.
Willingness to learn and share product and brand knowledge.
Attention to detail and strong organizational skills.
Proficient computer skills including basic retail systems and applications.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Skills

Customer engagement
Sales
Product knowledge
Visual merchandising
Cashier duties
Loss prevention
Communication
Teamwork
Adaptability
Attention to detail
Organization
Computer proficiency

Location

Onsite

Work Type

Part-time
Seasonal
Limited time position

Experience Level

0-1 year of relevant experience

Education Level

High School Diploma or equivalent preferred

Salary/Compensations

$18.60 - $20.79 CAD per hour

Benefits

Some benefits offered by VF Corporation are available for this position.
Detailed information on qualified benefits will be provided upon hire.

About the Company

At The North Face we dare to lead the world forward through Exploration.
We were born to Explore, Disrupt and to Lead.
We were born to Love Wild Places and to Spark Curiosity.
We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do.
As a community of explorers, we stay curious about new ideas, places, and people.
To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com.

Equal Opportunity

VF values a diverse, inclusive workforce and provides equal employment opportunity for all applicants and employees.
All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.
VF will consider for employment qualified applicants with arrest and conviction records.