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About the Role

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics, leading effective operations through Leadership Competencies.

Responsibilities

• Manage all field office operational issues including administration, facilities, and inventory.
• Assist with recruiting, hiring, training, disciplining, and evaluating staff at a specific location.
• Manage office and clinics as directed.
• Establish, build, and maintain relationships with host location staff and animal outreach groups within the field office oversight.
• Communicate regularly with the Field Operations Manager to ensure consistency in service delivery and operational policy execution.
• Collaborate with the Field Operations Manager on business opportunities pertaining to partner locations.
• Reinforce the company's brand promise with partners, pet parents, and team members.
• Communicate marketing programs to staff and ensure marketing materials are available.
• Travel to community clinics as needed to drive business.
• Travel to headquarters or other field offices for business initiatives.
• Support and participate in weeknight and weekend clinics and work on rigs.
• Perform other duties as assigned or requested.

Requirements

• Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary is preferred.
• Experience with basic Human Resources principles, basic Accounting/Math principles, and operations management implementing best practices is required.
• High School Diploma or equivalent is required.
• Post secondary degree in business administration, management, or operations is preferred.
• Any suitable combination of education and experience will be considered.
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days.
• Must be able to work weekends, varied weekdays and times, and occasional overnights.
• Must be able to travel approximately 20-30%.

Skills

• Knowledge of business and management principles
• Knowledge of principles and processes for providing customer service
• Independent judgment and decision-making skills
• Detail oriented, ensuring accurate and reliable work product
• Strong verbal and written communication skills
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
• Strong organizational, problem-solving and analytical skills
• Ability to switch focus rapidly in a fast-paced environment
• Basic Computer Skills (Microsoft Office, Time and Attendance/HR Software, Scheduling Database)

Location

• Field

Work Type

• Full-time
• Onsite

Experience Level

• Preferred experience with pets
• Required experience with HR, Accounting/Math, and operations management

Education Level

• High School Diploma or equivalent
• Post secondary degree in business administration, management, or operations preferred

Benefits

• Comprehensive and accessible total reward package
• Meaningful, competitive, and sustainable benefits supporting well-being
• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources (adoption and surrogacy assistance)
• Benefits eligibility for part-time new hires averaging at least 15 hours per week during their 90-day lookback period.

About the Company

• At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success.
• Their dedication, passion, and hard work drive everything we do.
• We are committed to supporting them with a comprehensive and accessible total reward package.
• We understand the evolving needs of our Team Members and their families.
• We strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.