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About the Role

This position involves reviewing systems, procedures, and operations to enhance efficiency and effectiveness. The role is responsible for coordinating requirements gathering, assessing business processes, validating user acceptance testing, providing post-implementation support, and conducting research for special projects. Additionally, it involves planning and implementing program initiatives, and offering consultative services and technical assistance to various stakeholders.

Responsibilities

Oversees the development and implementation of effective techniques for evaluating RSD IT operations and business process.
Identifies needs for improvement in RSD operations.
Provides guidance to staff in the development and integration of new methods and procedures.
Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems.
Coordinates and/or analyzes system capabilities, workflow, and scheduling limitations.
Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services.
Oversees the analysis of program policies and procedures to determine their effect on systems and system functional areas.
Establishes long-range Division IT hardware and software objectives and specifies the strategies and actions to achieve them.
Works with RSD Program Automation Coordinators to ensure statewide adoption of hardware and software.
Reviews and validates RSD IT software development test cases.
Processes change requests.
Manages a project’s scope, acceptance, installation, and deployment.
Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.
Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.
Oversees the collection, organization, analysis, and preparation of materials in response to requests for operational information and reports.
Attends work on a regular and predictable schedule in accordance with agency leave policy.
Performs other duties as assigned.

Requirements

Management analysis experience with primary focus on IT systems and process analysis second.
Must meet Texas Department of Public Safety eligibility criteria to access and administer criminal history record information and accounts.
Selected candidate will have to successfully complete any required due diligence/background and reference checks.
Applicants selected for hire may be required to pass background and other due diligence checks.
Must bring I-9 documentation on the first day of work.

Skills

Business analysis methodologies
Analyzing and evaluating complex information technology programs, policies, and issues
Developing creative and workable solutions to complex problems and issues
Analyzing and interpreting technical information including regulations, policies, and automation system documentation/specifications
Communicating in writing
Translating user/business needs into a technical style
Communicating technical instructions to system users
Analyzing, evaluating, and integrating business rules into system requirements
Exercising sound judgment in making critical decisions
Communicating effectively
Supervising the work of others

Location

AUSTIN

Work Type

Eligible for Telework
Hybrid telework schedule
Full time

Salary/Compensations

$5,797.66 - $7,997.54 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
HHSC uses E-Verify.