Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Texas Health and Human Services Commission (HHSC) is seeking a highly qualified Business Process Improvement (BPI) Director I to lead end-to-end business process improvements that enhance client and/or staff experience, improve efficiency, and increase capacity within the Strategic Innovation and Systems Support division. This role involves planning, analyzing, and implementing process improvements, and requires strong analytical, systems, and interpersonal skills.

Responsibilities

Coordinate and strategically lead end-to-end business process improvements.
Plan, identify, document, and support effective project execution.
Analyze existing processes and/or systems to identify improvement opportunities.
Partner with the organization to develop and implement end-to-end processes.
Facilitate the creation and use of customer journey mapping or task mapping.
Facilitate process mapping workshops.
Train and coach personnel in process improvement.
Administer daily operations and activities of the BPI unit.
Establish goals and objectives for the BPI unit.
Develop guidelines, procedures, policies, rules, and regulations.
Develop schedules, priorities, and standards for achieving goals.
Coordinate and evaluate business function, division, or department activities.
Develop and evaluate budget requests.
Monitor budget expenditures.
Plan, assign, and supervise the work of others.
Direct and manage business process staff, including mentoring, coaching, and developing staff.
Facilitate process improvement teams and provide counsel on facilitation techniques, continual improvement, and people development.
Train business process staff to map and analyze business processes.
Act as a change agent to instill a Problem Solving and Continuous Improvement culture.
Manage vendors, including approving deliverables and invoices.
Provide overall vision, leadership, and strategic direction for the BPI unit.
Manage the unit for effective and efficient utilization of resources.
Develop, manage, and report progress on assigned projects.
Communicate continuously with related business functions regarding project accomplishments, status, risks, issues, and decisions.
Make strategic recommendations to the FRES Senior Leadership Team regarding organizational impacts of process improvement initiatives.
Support the achievement of FRES strategic goals by leading project implementation.
Identify and map existing processes and roles to future states.
Ensure the application of standardized business improvement processes.
Ensure Lean principles are considered in all process improvement projects.
Represent the division or department at meetings, conferences, and seminars.
Act as Project Manager for critical projects as needed.
Facilitate meetings with FRES stakeholders at various levels.

Requirements

At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) managing and applying continuous improvement methodologies, change management, cross functional dynamics and project coordination of programs, policies and procedures.
Ability to direct and manage program assignments, activities, and projects with competing deadlines.
Application indicates the willingness to travel 15% of the time.

Skills

Keen analytical skills
Systems knowledge
Outstanding interpersonal capabilities
Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions.
Knowledge of principles and practices of public administration and management.
Knowledge of Lean and Project Management principles and various business process improvement methodologies.
Skill in establishing plans and setting objectives and goals that support an overall business strategy.
Skill in logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Skill in operating computers and applicable computer software.
Strong analytical and problem-solving skills.
Skill in developing alternative solutions.
Skill in overseeing studies and developing training programs.
Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships.
Skill in the uses of virtual office software and equipment.
Ability to direct and organize program activities and/or business functions.
Ability to establish goals and objectives that support the strategic plan.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to supervise the work of others.
Ability to lead, train, and motivate staff to obtain a standard of excellence and foster an environment of continuous improvement.
Ability to manage complex program activities and establish goals and objectives to meet department and agency expectations.
Effective oral and written communication, expressing ideas clearly and concisely.
Ability to develop, review, implement, and evaluate reports, policies, and procedures.

Location

AUSTIN

Work Type

Full time
Eligible for Telework
Part time telework

Experience Level

Senior-level
3+ years of full-time professional work experience

Education Level

Bachelor’s or Master’s degree in a related field

Salary/Compensations

$6,377.50 - $10,785.83 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

The Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans.
At HHSC, contributions matter, and they support employees at each stage of their life and work journey.
FRES is driven by its vision to provide an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.