Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Director of Store Operations oversees all complex operations of an Eataly, planning and executing strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in alignment with Eataly's mission.
Responsibilities
- Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives.
- Directs store strategy and oversees day-to-day operations, ensuring Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, and health and safety.
- Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising.
- Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards.
- Establishes and monitors KPIs to measure and improve store performance.
- Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions.
- Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives.
- Serves as the final decision-making point of contact in addressing problems related to the store.
- Motivates, inspires, and develops the team by setting clear expectations and leading by example.
- Partners with HR to be actively involved in hiring, performance reviews, and terminations.
- Represents the store to the community and guests.
- Performs other duties as required or assigned.
Requirements
- 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment.
- Passion for Italian food and hospitality.
- Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business management skills.
- Experience with Italian cuisine and wine highly preferred.
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Leadership
- Communication
- Motivation
- Team-building
- Problem-solving
- Organization
- Analysis
- Business Management
Experience Level
- 8+ years of management experience
Education Level
- Bachelor’s Degree
Salary/Compensations
- CAD $120,000.00-$150,000.00 annually
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- RRSP with company match
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
About the Company
- Eataly is the world’s largest artisanal Italian food and beverage marketplace.
- Each Eataly is different, with its own character and own theme.
- All Eataly locations aim for guests to Eat authentic Italian food, Shop a selection of high-quality Italian, local and homemade products, and Learn through classes and team product knowledge.