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About the Role

The Director of Operations (DOO) reports to the Principal and is coached by the Network Operations Team. This role is crucial for ensuring the smooth and efficient functioning of the school, overseeing operational aspects from facilities management to administrative processes. The DOO collaborates with diverse teams to create an optimal learning and growth environment.

Responsibilities

• Serves as a visible, present leader, building trust through consistent in-person engagement with staff, students, and families.
• Responds promptly to operational emergencies, including outside of school hours, to ensure student and staff safety.
• Maintains reliable availability during school hours to address time-sensitive operational needs.
• Models a calm, steady presence during high-pressure situations.
• Coaches and develops operations staff through regular check-ins, real-time feedback, and structured growth conversations.
• Builds team capacity by delegating meaningfully, creating clear ownership, and preparing staff for greater responsibility.
• Fosters a culture of accountability and professional growth.
• Supports onboarding and training for new operations staff.
• Leads effective and efficient operational systems that support teaching and learning.
• Creates essential protocols and logistics for daily operations, including arrival, transitions, dismissal, school events, after-school programs, field trips, and assemblies.
• Supervises, assists, and cultivates the growth of all members within the school operations team, including operations, facilities, and school safety members.
• Supports overseeing school safety members, including front desk protocols, SchoolPass management, coverage, and team development.
• Collaborates with the network and school-based teams to develop, convey, and execute safety protocols such as fire, evacuation, and lockdown drills.
• Oversees annual maintenance and capital repair projects for school facilities.
• Collaborates with network and school-based staff to ensure adherence to local, state, and federal regulations and inspections.
• Strengthens familial connections by proficiently communicating through ParentSquare, school operations email, and various communication channels.
• Collaborates closely with the Communications Team to ensure seamless coordination of student recruitment and enrollment activities.
• Manages the school's non-instructional budget and finances.
• Ensures adherence to the Federal School Meals Program by overseeing internal and external audits, procurement processes, and logistics.
• Oversees and manages student information platforms such as PowerSchool, ATS, and ParentSquare.
• Develops and implements emergency response plans and business continuity procedures.

Requirements

• High School Diploma
• 2 Years Operations experience in NYC School
• Use of student information systems to report, track and monitor enrollment, attendance and ensure compliance and funding (e.g. ATS, PowerSchool)
• Familiarity with purchasing, procuring and inventorying a broad range of materials and resources
• Comfort utilizing technology to communicate, track and organize work and information (e.g. Google Suite, documents, spreadsheets)
• Excellent interpersonal and communication skills
• Completion and clearance in pre-employment Fingerprinting and Reference check process
• Legally eligible to work in the United States
• Perform other duties as assigned

Skills

• Interpersonal skills
• Communication skills
• Technology utilization
• Purchasing
• Procurement
• Inventory management
• Student information systems
• Budget management
• Emergency response planning
• Business continuity procedures
• Facilities management
• Administrative processes
• Team leadership
• Staff development
• Accountability
• Professional growth
• Onboarding
• Training
• Operational systems
• Protocol development
• Logistics management
• Safety protocols
• Visitor management systems
• Maintenance project oversight
• Capital repair project oversight
• Regulatory compliance
• Communication via ParentSquare
• Communication via school operations email
• Student recruitment coordination
• Enrollment management
• Lottery management
• Waitlist management
• Orientation program coordination
• Registration procedures
• Federal School Meals Program adherence
• Audit oversight
• Procurement process management
• Logistics management for school meals
• Student information platform management (PowerSchool, ATS, ParentSquare)

Location

• NYC

Work Type

• 12-month work schedule
• Full-time

Experience Level

• 2 Years Operations experience in NYC School
• 3 Years DOO experience in a NYC Charter School

Education Level

• High School Diploma
• Bachelors degree

Salary/Compensations

• $90k - $95,481k

Benefits

• Medical plans averaging a $55 employee contribution monthly for single coverage
• Dependent medical coverage options averaging $92-$124 per month
• Dental coverage
• Vision coverage
• 403(b) retirement savings plan with an organization-paid contribution after 1-year
• Various supplemental benefit options
• Life insurance
• Short-term disability coverage
• Long-term disability coverage
• Pre-tax commuter & transit benefits
• Flexible spending accounts
• Health reimbursement accounts
• Longevity bonuses
• Referral bonuses
• Generous paid time off
• Access to a federal student loan debt reduction program
• Professional development

About the Company

• Amber Charter Schools understands specific groups are subject to marginalization and believes these powerful groups should be centered in our community.
• Amber offers opportunities for supplemental compensation.
• Amber offers a friendly work environment.

Equal Opportunity

• We are an Affirmative Action and Equal Employment Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation/affectional preference, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, national origin, ethnicity, ancestry, citizenship, age, familial status, partnership status, caregiver status, pregnancy status, uniformed service, military and veteran status, employment status, disability, political affiliation, height, weight or any other characteristic protected by federal, state or local law, rule or regulation.