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About the Role

Lead the operational pre-opening for new hotels and restaurants, owning the plan, timeline, and cross-functional readiness for smooth and timely property openings. This is a hands-on, high-visibility role focused on turning complex launches into disciplined, repeatable processes.

Responsibilities

• End-to-end pre-opening planning: build and manage the critical-path timeline from construction handoff through opening and stabilization.
• Cross-functional alignment: coordinate Development, Operations, Culinary, Marketing, HR, Finance, and other relevant teams on scope, staffing, and launch readiness.
• Develop repeatable processes and standards for openings that scale across brands and markets.
• Coordinate systems and infrastructure setup for property launches.
• Partner with Recruiting on pre-opening hiring and training timelines, onboarding, and training.
• Manage pre-opening budgets and vendor/logistics coordination, identifying risks early.
• Work directly with GMs and property leaders through launch and conduct post-opening reviews.

Requirements

• 7+ years in hotel or multi-unit restaurant operations with direct experience leading property openings or major renovations/relaunches.
• Proven track record of managing complex, cross-functional timelines under deadline pressure.
• Ability to build playbooks and standards, and to be hands-on during critical launch phases.
• Strong relationship-building skills across various departments (Development, Operations, Culinary, Marketing, HR, Finance).
• Experience in budget and vendor management specific to pre-opening logistics (FF&E, OS&E, staffing ramp, systems rollout).
• Willingness and ability to travel extensively, often for extended periods, to be on property through each opening.
• Experience scaling standards across multiple brands or markets is a strong plus.

Skills

• Project management
• Cross-functional team leadership
• Process development
• Budget management
• Vendor management
• Relationship building
• Operations management

Location

• MML Headquarters
• On-site at properties

Work Type

• Full-time
• On-site

Experience Level

• 7+ years

About the Company

• MML is growing and opening new hotels and restaurants.