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About the Role

Responsible for assisting the management team with coordinating operations projects including testing, implementation, implementation strategies, documentation, reporting, training, and procedures to meet goals and objectives.

Responsibilities

• Build, maintain and manage workflows.
• Assist with utilization, implementation and maintenance of robotic process automation (RPA) solutions.
• Assist management with projects, processes, audits and internal controls.
• Provide training and create procedures for internal user departments on new products and services.
• Provide consistent, outstanding customer service anticipating and reacting to internal /external customers needs.
• Assist with supporting applications within operations and coverage on the day to day operations as needed; work with vendors, troubleshooting and ticket resolutions.
• Research, prepare and create management reports.
• Formulate and implement strategies and processes to increase efficiencies throughout operations.
• Coordinate data for current and future projects.
• Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well a company policies and procedures.

Requirements

• Banking rules and regulations pertaining to deposits and loans
• Detail oriented and excellent at analyzing and solving problems
• Working collaboratively with deposit and loan operations to provide support
• Proficient in Microsoft office suite: Word, Excel, Outlook and PowerPoint
• Solid knowledge of financial products and services
• Skilled in identifying, analyzing and providing resolutions to problems
• Strong organizational skills and attention to detail; ability to effectively complete projects, manage workflows, and handle multiple priorities while maintaining a strict adherence to deadlines
• Ability to work independently and as a collaborative member of a team
• Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, vendors and management
• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds
• Work is performed primarily in a professional office environment

Skills

• Microsoft office suite: Word, Excel, Outlook and PowerPoint
• Financial products and services knowledge
• Problem identification, analysis, and resolution
• Organizational skills
• Attention to detail
• Project completion
• Workflow management
• Multitasking
• Independent work
• Team collaboration
• Written communication
• Verbal communication

Location

• Glens Falls, New York

Work Type

• In-office
• Full-time

Experience Level

• 4 years of experience in banking preferred

Education Level

• Bachelors degree or equivalent experience required

Salary/Compensations

• $23.00 - $28.00 per hour

Benefits

• Competitive compensation including potential bonus and incentives
• Paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Plan
• 401(k)
• Pension
• Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program

About the Company

• As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
• We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

• We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.