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About the Role

The Front Office Manager oversees the daily operations and staff of the Front Desk, Bell, and Door/Driveway services. This role ensures brand standards are met, manages guest relations, and acts as the Manager on Duty in the absence of senior leadership.

Responsibilities

• Direct Front Office staff activities, including performance evaluations and disciplinary actions.
• Manage department schedules to ensure adequate staffing and business needs.
• Coordinate guest arrivals, departures, and billing requirements.
• Ensure compliance with financial and credit procedures, including cash handling.
• Train the Front Office team on service standards, including Forbes requirements.
• Resolve guest requests, concerns, and complaints.
• Provide troubleshooting support for in-room services.
• Collaborate with Bell staff to manage luggage, deliveries, and special requests.
• Ensure the safety, security, and well-being of guests and employees.
• Provide coverage for the Night Manager as needed.
• Assist the CORE department with reservation needs.
• Attend leadership meetings as required.
• Maintain compliance with company work rules and safety standards.

Requirements

• Three to five years of experience in a similar role within a luxury hotel in NYC.
• Ability to communicate effectively in English, including speaking, reading, and writing.
• Ability to perform duties with attention to detail, speed, and accuracy.
• Ability to think quickly and act appropriately in emergency situations.
• Ability to perform well under pressure and work overtime when needed.
• Punctuality and reliable attendance.
• Ability to work a flexible schedule including AM, PM, overnight, weekends, and holidays.
• Ability to stand for long periods of time, up to 5 hours.
• Ability to push, pull, lift, or carry supplies and equipment.

Skills

• Interpersonal skills
• General computer knowledge
• System data entry
• Emergency response
• Conflict resolution
• Luxury hospitality service standards

Location

• New York City, NY

Work Type

• Full-time

Experience Level

• 3-5 years

About the Company

• Equinox Hotels + Resorts is a global luxury hospitality brand and management company.
• The company integrates pillars of movement, nutrition, regeneration, and community.
• The brand focuses on high-performance living and holistic well-being.