Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Lovesac Sales Associate, you will create a welcoming and engaging in-store experience and help customers design products to fit their style and space. If you are passionate about sustainability and products designed to evolve with you, love building relationships, and are dedicated to making every customer experience extraordinary, join our Lovesac Retail Team!

Responsibilities

• Actively engage with customers using Lovesac selling techniques.
• Achieve personal sales goals and key performance indicators.
• Provide attentive service to all customers and build customer loyalty.
• Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
• Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
• Conduct customer outreach using company-provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including opening & closing the store, inventory, exchanges, marketing, and promotions, ensuring they are followed to company standards.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by Management.

Requirements

• 18 years of age or older.
• Minimum of 1 year of experience in a retail or customer service role.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers, and utilizing internal CRM systems.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores, and third-party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company, to local stores, third-party vendors and for occasional meetings.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.
• This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, and climbing.

Skills

• Sales techniques
• Customer service
• Product knowledge
• Relationship building
• Communication skills
• Conflict management
• Technology utilization
• Omni-channel customer experience
• Visual merchandising

Location

• NYC-Flatiron District - New York, NY 10010

Work Type

• Part Time
• Flexible Hours
• Remote shifts

Experience Level

• Minimum of 1 year of experience in a retail or customer service role

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18.70 - $20.81 Hourly

Benefits

• Competitive Hourly Wage
• Quarterly Sales Bonus Payout
• Flexible Hours and remote shifts
• Paid Time Off & Holiday Pay
• 401K Matching Contribution
• Health Plan
• Discount
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance
• Paid time off up to 26 hours within fiscal calendar year
• Overtime pay at 1 1/2 times regular rate for hours worked over 40 in a work week
• Holiday pay at 1 1/2 times regular rate for hours worked on company recognized holidays

About the Company

• Lovesac is a young-at-heart, fast-growing furniture company dedicated to helping people fill their homes with Total Comfort™.
• We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able.
• Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort.
• From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you.
• Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.
• At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition.
• We aim to not only excel within our industry, but also make a meaningful impact on the world.
• Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work.
• It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

Equal Opportunity

• Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.
• Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities.
• All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.