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About the Role

We are Optimum, a leader in the fast-paced world of connectivity, seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Responsibilities

• Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry.
• Determine real-time address serviceability and follow business processes, including building new addresses into billing software.
• Maintain and administer actions in order entry databases, ensuring functionality for order entry.
• Maintain proper tracking and root cause of escalations, following business standards and procedures.
• Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines.
• Provide real-time feedback to Sale reps regarding order entry errors.
• Provide order entry fall out support for all Sales channels.
• Provide new build support by updating customers and sales reps throughout the survey and construction process.
• Perform customer contact for various campaigns.
• Perform Special Projects as assigned.

Requirements

• High school diploma or equivalent.
• Previous sales or customer service preferred.
• Experience in a fast-paced call center environment preferred.
• Requires excellent verbal and written communication skills.
• Ability to multi-task and solve problems independently.
• Schedules may include days, nights and weekends.
• Applicants must be authorized to work for ANY employer in the U.S.
• We do not provide visa sponsorship for employment.

Education Level

• High school diploma or equivalent

Salary/Compensations

• $47,770.00 - $78,478.00 / year

About the Company

• Optimum is a leader in the fast-paced world of connectivity.
• Our successes are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
• Our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
• Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them.
• Each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Equal Opportunity

• We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.