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About the Role

This role is responsible for the registration and scheduling process for complex patients within the Community Neurology department. You will interact with a diverse patient population, maintain patient records using an electronic medical record system, and ensure adherence to payer requirements for referrals and authorizations.

Responsibilities

• Register patients, update insurance information, and schedule visits.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records.
• Provide proper consents for patients who are wards of the state and work with facilities to obtain consents from patient proxies.
• Adhere to payer requirements for referrals and authorization.
• Schedule follow-up appointments, referrals, and prior authorizations.
• Communicate professionally and timely with providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct them appropriately.
• Convey a professional image by adhering to the established dress code.
• Prepare patient disability and out of work/school paperwork.
• Discuss financial obligations and explain regulatory forms.
• Work in multiple systems during patient-facing interactions and telephone call receipts.
• Understand the practice and hospital strategic plan.
• Support plans, policies, procedures, and initiatives within the department's expectations and role.
• Represent the organization and support its ideals and principles.
• Exemplify guiding principles.
• Ensure an optimal patient experience.
• Understand and promote patient and employee safety.
• Promote a safe environment and promptly report issues.
• Understand patient safety goals.

Requirements

• High School Diploma/G.E.D. required.
• 2-3 years office experience or one year of related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and ability to problem-solve; escalate issues as needed.
• Strong teamwork skills and work ethic.
• Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
• Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
• Reasonable efforts shall be made to ensure that information is adequately protected from unauthorized access and modification.

Skills

• Customer service
• Multi-tasking
• Time management
• Problem-solving
• Teamwork
• Work ethic
• Electronic health record usage
• Microsoft Office

Location

• Day (United States of America)

Work Type

• Full-time

Experience Level

• 2-3 years office experience
• 1 year related experience in a medical practice

Education Level

• High School Diploma/G.E.D.

Salary/Compensations

• $46,215.00 - $60,080.00

About the Company

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.

Equal Opportunity

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.