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About the Role

The Senior Solutions Consultant will partner with clients across global markets to design, configure, and implement CORA Loyalty platform capabilities that deliver measurable business value. This role bridges customer business objectives with CORA Loyalty's technology platforms, ensuring implementations maximize standard platform capabilities and follow industry best practices. The ideal candidate combines business consulting expertise, SaaS implementation experience, technical solution design skills, and exceptional client engagement capabilities, embracing AI-enabled ways of working.

Responsibilities

Lead discovery workshops to understand customer business processes, operational requirements, and strategic objectives.
Translate business requirements into scalable solution designs leveraging CORA Loyalty platform capabilities.
Recommend implementation approaches that maximize standard platform functionality while minimizing customization.
Design global implementation solutions that accommodate regional business processes, localization requirements, and regulatory considerations.
Utilize AI-assisted tools to accelerate requirements gathering, solution design, documentation, and implementation planning.
Identify opportunities where AI-enabled platform capabilities can improve customer experiences, operational efficiency, and business outcomes.
Develop solution designs, business process documentation, configuration specifications, integration requirements, and implementation roadmaps.
Lead customer implementations from discovery through production deployment across multiple global client engagements.
Configure CORA Loyalty platform capabilities to support customer business requirements and operational objectives.
Collaborate with Product Management and Engineering to identify product enhancements, implementation improvements, and platform evolution opportunities.
Support data migration, integration planning, solution validation, user acceptance testing, training, and production readiness.
Guide customers through implementation milestones, organizational readiness, and successful go-live activities.
Leverage AI-assisted tools to streamline documentation, implementation planning, knowledge management, and customer communications.
Develop reusable implementation methodologies, templates, and best practices that improve consistency, scalability, and efficiency.
Serve as the trusted advisor throughout customer implementation engagements.
Facilitate executive workshops, business process reviews, solution demonstrations, and design sessions.
Present implementation strategies and solution recommendations to executive, business, and technical stakeholders.
Advise customers on industry best practices for loyalty program management, customer engagement, and SaaS platform adoption.
Help customers identify opportunities to leverage AI-enabled capabilities across the CORA Loyalty platform.
Build long-term client relationships focused on adoption, optimization, and continuous value realization.
Partner closely with globally distributed Product Management, Engineering, Quality Engineering, Client Success, Sales, and Delivery teams.
Translate customer requirements into user stories, acceptance criteria, and product enhancement requests.
Participate in release planning, feature validation, and product roadmap discussions.
Share implementation insights that influence future product strategy and platform evolution.
Champion AI-assisted delivery practices and continuous improvement across the Professional Services organization.
Contribute reusable implementation assets, knowledge articles, templates, and delivery accelerators.

Requirements

8+ years of experience implementing enterprise SaaS platforms or complex business applications.
Strong experience conducting business process analysis, requirements gathering, and solution design.
Proven experience leading enterprise software implementations from discovery through production deployment.
Excellent understanding of SaaS implementation methodologies, customer onboarding, and organizational change management.
Experience configuring enterprise software platforms without extensive custom development.
Strong understanding of APIs, enterprise integrations, cloud applications, and data migration concepts.
Excellent facilitation, presentation, consulting, and executive stakeholder management skills.
Strong analytical, business consulting, and problem-solving capabilities.
Experience working within agile product and engineering organizations.
Experience collaborating with globally distributed delivery teams and supporting multinational customers.
Familiarity with AI-assisted productivity tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Cursor, or similar platforms.
Experience leveraging AI to improve business analysis, solution design, documentation, implementation planning, or customer engagement is highly desirable.
Excellent written and verbal communication skills with the ability to influence both business and technical audiences.

Skills

Business consulting
SaaS implementation
Technical solution design
Client engagement
AI-enabled ways of working
Business process analysis
Requirements gathering
Solution design
SaaS implementation methodologies
Customer onboarding
Organizational change management
API understanding
Enterprise integrations
Cloud applications
Data migration concepts
Facilitation
Presentation
Consulting
Executive stakeholder management
Analytical skills
Problem-solving
Agile methodologies
Global collaboration
AI-assisted productivity tools
Written communication
Verbal communication
Influencing skills

Location

Global

Work Type

Regular
Full-time

Experience Level

Senior
8+ years

Salary/Compensations

$130,000 – $140,000 CAD

About the Company

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.”
We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries.
We employ over 6,000 skilled professionals, including industry experts and technology specialists.
Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.