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About the Role

As a Small Format Team Leader, you will enable a consistent guest experience by ensuring product availability, accurate pricing, and effective sales floor presentation. You will act as an expert in operations, process, and efficiency, performing various duties including cashiering, stocking, and maintaining presentation standards. This role focuses on providing exceptional guest service, anticipating needs, and customizing each guest's experience.

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
Understand sales goals, plan daily/weekly workload, and execute to deliver on department and store sales goals and guest engagement.
Plan merchandising, pricing workload, and make changes to sales floor merchandise displays, sales plans, and promotions.
Demonstrate a service culture that prioritizes the guest service experience.
Model, train, and coach team members on expectations to deliver the service standard.
Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor.
Be an expert of operations, accuracy, process, and efficiency.
Manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing, and promotional signing processes.
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities.
Help lead team members in assigned departments in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve.
Enable efficient delivery to guests by leading pick, pack, and ship fulfillment work, as applicable.
Evaluate candidates for open positions and develop a guest-centric team.
Participate in team onboarding and learning.
Close knowledge and skill gaps through training and experiences.
Establish clear goals and expectations and hold team members accountable to expectations.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes to enhance the in-store security culture.
Support merchandise protection strategies across the total store.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
As a key carrier, follow all safe and secure training and processes.
Regularly assume store-level leadership on duty (LOD) responsibilities during assigned shifts.
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU).
Maintain a compliance culture while executing duties, such as compliance with federal, state, and local adult beverage laws.
Perform other duties based on business needs.

Requirements

Must be at least 18 years of age or older.
High school diploma or equivalent.
Previous retail experience preferred, but not required.
Lead and hold others accountable.
Learn and adapt to current technology needs.
Work independently and as part of a team.
Manage workload and prioritize tasks independently.
Welcoming and helpful attitude towards all guests and other team members.
Effective communication skills.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Access all areas of the building to respond to guest or team member issues.
Interpret instructions, reports, and information.
Accurately handle cash register operations as needed.
Climb up and down ladders.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance.
Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.
Ability to remain mobile for the duration of a scheduled shift.

Skills

Guest service fundamentals
Experience building a guest-first culture
Retail business fundamentals
Department sales trends
Inventory management
Guest shopping patterns
Pricing and promotions strategies
Planning department(s) daily/weekly workload
Process improvements
Workload efficiency
Leading a team of hourly team members
Interviewing
Developing talent
Coaching talent
Evaluating talent
Retaining talent
Operations
Accuracy
Efficiency
Pick, pack, and ship fulfillment
Team onboarding
Learning
Ethical conduct
Safety
Compliance
Physical security processes
Merchandise protection strategies
Key carrier responsibilities
Store-level leadership on duty (LOD) responsibilities
Emergency response
Compliance needs
Guest services
Back-up cashier
Order pick up (OPU)
Drive up (DU)
Adult beverage laws compliance

Location

Small format stores

Work Type

Variable work schedule
Full-time

Experience Level

Entry level

Education Level

High school diploma or equivalent

Salary/Compensations

$22.50 - $24.50 per hour (starting range)
$22.50 - $38.25 per hour (full range)

Benefits

Comprehensive health benefits and programs (medical, vision, dental, life insurance)
401(k)
Employee discount
Short term disability
Long term disability
Paid sick leave
Paid national holidays
Paid vacation

About the Company

Working at Target means helping all families discover the joy of everyday life.
Target cares about and invests in team members.
Target believes in leaders having meaningful experiences that help them build and develop skills for a career.

Equal Opportunity

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.