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About the Role

As an Associate Claim Rep, Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage workers compensation claims. Upon successful completion of the program, you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

Responsibilities

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
Investigate, develop, and evaluate action plans for claim resolution.
Assess coverage and determine if a claim is compensable under Workers Compensation, including evaluating claims for potential fraud.
Participate in Telephonic and/or onsite File Reviews.
Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Communicate and apprise all parties regarding claim status, which may include business customers, injured employees, medical providers, and legal counsel.
Maintain accurate records of claim activity in claim management systems.
Achieve a positive result by returning an injured party to work when appropriate, which may include coordinating medical treatment in collaboration with internal or external resources.
Demonstrate openness to continuous learning, particularly in AI and digital transformation.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
Perform other duties as assigned.

Requirements

High School Diploma or GED and one year of customer service experience.
Bachelor’s Degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Ability to exercise sound judgment and make effective decisions within established authority.
Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
Demonstrated openness to continuous learning.

Skills

Microsoft Office (Word, Excel, Outlook)
Claims management
Verbal communication
Written communication
Judgment
Decision-making
Customer service
Attention to detail
Organizational skills
Task management
Prioritization
Conflict resolution
Continuous learning

Location

Nationwide

Work Type

Full-time

Experience Level

Associate

Education Level

High School Diploma or GED
Bachelor's Degree

Salary/Compensations

$52,600.00 - $86,800.00

Benefits

Health Insurance from day one
401(k) matching contributions
Student loan debt matching contribution program (Paying it Forward Savings Program)
Pension Plan
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness Program
Mental health program with access to free professional counseling, health coaching, and resources
Volunteer Encouragement programs (Matching Gift and Volunteer Rewards)

About the Company

Taking care of our customers, our communities and each other.
A reputation as one of the best property casualty insurers in the industry for over 170 years.
A culture that is rooted in innovation and thrives on collaboration.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.