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About the Role
The Operations Manager is a key member of the Store Management team, responsible for driving store execution and performance while fostering a positive customer experience. This role focuses on overall store management, sales, inventory, employee development, financial management, and customer service leadership.
Responsibilities
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with actions plans for operational and service improvement
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
Requirements
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Skills
- Leadership
- Supervision
- Influencing
- Analytical skills
- Computer skills
- Communication skills
Work Type
- Full time
Experience Level
- Experience as a retail manager or supervisor
Education Level
- High School diploma or equivalent
Salary/Compensations
- $20.00 - $34.00 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
- Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.