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About the Role
PocketHealth is seeking an independent, self-motivated, and ambitious Patient Experience Representative with a sincere passion for healthcare to help grow the company and directly support patients in their care journey. This role is fundamental to the company's success, providing empathetic and timely support to patients. It offers a growth path into leadership roles within the company.
Responsibilities
- Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.
- Serve as a key contact for patients accessing their health records and navigating the PocketHealth platform.
- Utilize feedback gathered from patients and providers to help shape the future of the PocketHealth platform.
Requirements
- Ability to work Monday to Friday, 11am-7pm EST OR Monday to Friday, 12pm-8pm EST
- Minimum of 2-3 years in a customer service role with communication over phone and email
- Outstanding organizational skills and an ability to juggle multiple tasks
Skills
- Excellent communication skills in English (verbal and written)
- Resourceful
- Flexible
- Accountable
- Perseverant
- Hardworking
- Problem-solving
- Empathetic
- Teaching ability
- Teamwork
- Communication skills in Spanish or French (verbal and written) - not required, but would be an asset
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 2-3 years in a customer service role
Salary/Compensations
- $45,000 - $48,000 annually
Benefits
- Equity in the form of stock options
- Comprehensive health and benefits package
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
About the Company
- PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely.
- The platform empowers patients to be active and engaged participants in their own care.
- PocketHealth offers a unified image management solution for over 800 hospitals and clinics across North America.
- The company's mission is to place patients at the center of the record release process, ensuring data moves ethically, easily, and securely.
- PocketHealth aims to empower patients and make healthcare accessible to all through a diverse team.
Equal Opportunity
- We're proud to foster a culture that embraces diversity, equity, and inclusion, and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers.
- If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health.