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About the Role

The Intake and Referral Worker, Call Center, screens all calls and requests made to the Call Center department. The role involves providing referral information for Catholic Charities programs that meet clients' needs.

Responsibilities

• Obtain demographic and clinical information regarding the client’s relevant history and presenting concerns.
• Assess and determine the most appropriate and closest Catholic Charities clinic/program site to refer clients.
• Enter all required information into Catholic Charities referral database and Anasazi if required.
• Determine client’s benefit package.
• Obtain discharge and treatment information for all inpatient and emergency services discharges.
• Suggest other resources for clients in need of alternate services.
• Track and provide follow-up on current and pending incomplete referrals.
• Advise the referred program or clinic of incoming assessment via email.
• Participates in program planning, staff meetings, case reviews, and group services.
• Conveys and participates in team-oriented work.
• Performs other duties throughout Brooklyn and Queens as assigned related to essential functioning of the program.
• Consult with supervisor in situations where there is an emergency, client presents as too psychotic or delusional, suspicious of physical or sexual abuse, or cases of Domestic Violence.

Requirements

• Proficient in professional social work generalist practice skills.
• Independent work skills.
• Excellent communication (written & oral), interpersonal, and transactional skills.
• Proficient in computer software applications, specifically Microsoft Office and Outlook.
• Ability to travel.
• Frequent sitting, standing, walking, & climbing stairs.
• Ability to lift 30 lbs.
• Should be able to operate a computer keyboard, mouse, & office equipment.
• Ability to read printed & handwritten materials.
• Ability to work flexible hours (evenings/Saturdays) as assigned.
• Able to travel throughout the five boroughs as needed.
• Ability to read computer screen for long periods of time.
• Ability to utilize public transportation, climb stairs, walk.

Skills

• Microsoft Office
• Outlook

Location

• Brooklyn, NY

Work Type

• Full-time

Experience Level

• 2 years of experience working with low income families is preferred

Education Level

• Associate's degree in Social Work, Human Services, or related field.

Benefits

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

About the Company

• For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Equal Opportunity

• EOE/AA