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About the Role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance.

Responsibilities

• Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.

Requirements

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Strong verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Highly organized with exceptional multitasking abilities
• Ability to thrive in small team environments
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.
• Previous banking or financial services experience.

Skills

• Customer service
• Cash handling
• Verbal communication
• Multitasking
• Organization

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account with an annual employer contribution
• 401(k)-retirement plan with generous employer match
• Paid time off
• 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products

About the Company

• At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers.
• We believe that our people are our greatest asset and consider our employees as family.
• We value each team member’s contribution and offer a supportive, collaborative work environment.
• Trustco Bank values dedicated professionals committed to excellence.
• If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.

Equal Opportunity

• Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
• This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion; Recruitment, advertising or solicitation for employment; Treatment during employment; Rates of pay or other forms of compensation; Selection for training, including apprenticeship; Layoff or termination.
• It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.