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About the Role
The Client Care Relationship Manager will report directly to the Chief Growth Officer and will be tasked with leading the team that ensures best in class client support while driving account growth for the bank. The ideal candidate should be a seasoned banking expert with an entrepreneurial mindset driven by continuous growth and improvement to maximize the client experience.
Responsibilities
- Identify and acquire new banking opportunities through business development and marketing campaigns.
- Manage, staff, and schedule direct reports, including recruiting, interviewing, onboarding, and training.
- Grow relationships with existing customers by understanding their businesses and catering to their banking and service needs.
- Oversee the client experience, including onboarding, advising on products and services, and problem-solving.
- Collaborate with internal teams to ensure efficiency and assist with client experience-related problem-solving.
- Understand branch and deposit operations, providing oversight and guidance for compliance with regulatory, security, and internal controls.
- Support marketing and business development strategies by participating in networking events.
Requirements
- Bachelor's Degree and 5+ years of relevant banking experience, including business lending, credit, or business development.
- Strong business development skills and a proven sales track record.
- Leadership and management experience with the ability to coach and develop teams.
- Ability to drive an exceptional customer experience.
- Strong and effective communication and interpersonal skills.
- Demonstrated ability to assess industry trends and leverage resources to grow the commercial portfolio.
- Retail Banking Regional Branch experience preferred.
Skills
- Business Development
- Sales
- Leadership
- Management
- Coaching
- Customer Service
- Operational Integrity
- Communication
- Interpersonal Skills
- Industry Trend Assessment
- Commercial Portfolio Growth
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's Degree
Salary/Compensations
- $100,000 to $125,000 per year
Benefits
- Bonus and/or incentives
- Medical
- Dental
- Vision
- 401k
About the Company
- Piermont Bank is a tech-enabled digital commercial bank founded in 2019.
- Mission: Changing the face and pace of banking.
- Provides an unprecedented experience blending the best of banking and agile Fintechs.
- Purpose-driven, focused on creating and delivering banking products relevant to today’s digital economy.
- The go-to Bank for the fintech ecosystem.
Equal Opportunity
- Piermont Bank is an equal-opportunity employer.
- Celebrates diversity and is committed to creating an inclusive environment for all employees.
- Does not discriminate based upon race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, height, weight, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.