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About the Role

The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for retail customers.

Responsibilities

• Assists in developing, inspiring, and retaining top talent.
• Maintains a positive work environment that encourages a high level of store morale, focusing on teamwork and a "one team" mentality.
• Coaches, teaches, and trains Sales Associates for effective job performance.
• Partners with the Store Manager to identify high-performing Sales Associates for growth.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback.
• Supports the Store Manager’s analysis of the business and helps execute/communicate clear action plans to optimize results and ensure effective execution of operational activities.
• Assists in overseeing all aspects of daily store operations.
• Executes action plans to optimize results.
• Ensures sales floor coverage to meet customer expectations.
• Oversees merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales/operations opportunities by leading associates in consistent execution of merchandising strategies, operations, loyalty programs, and other company initiatives.
• Supports a store environment focused on consistently delivering a great in-store experience.
• Leads by example in creating a culture of proactive customer engagement to exceed customer expectations.
• Greets and assists all customers in a friendly manner, sharing information on products, promotions, and loyalty programs.
• Resolves customer complaints by determining the source of issues and taking initiative to identify and resolve them.
• Acts as the customer experience leader, accountable for customer experience results and creating action plans to improve performance.
• Creates a positive in-store experience through visual standards.
• Performs other essential functions as directed by a supervisor.

Requirements

• High School or Equivalent education.
• 1-3 years of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.
• Minimum of two years relevant experience.
• Prior sales management experience.
• Applicants must be currently authorized to work full-time in the United States.
• PHOENIX does not sponsor applicants for work visas.

Skills

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.

Location

• Colonie Center

Work Type

• Full-time

Experience Level

• 1-3 years of relevant job experience
• Minimum of two years relevant experience
• Prior sales management experience

Education Level

• High School or Equivalent

Salary/Compensations

• $19.20 - $28.40 per hour

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
• Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

About the Company

• PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
• Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
• Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style.
• Express ensures you look and feel your best, wherever life takes you.
• The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Equal Opportunity

• An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
• PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.
• If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.